Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Analyst, Analytics & Metrics Services is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; data insights; marketing services; loyalty and analytics platforms; and more. Discover more at www.mastercardservices.com/en.About the Role
Insights and Enablement team strives to drive smarter decisions and operational excellence for Data & Services, by leveraging data and technology. I&E has established a Quality and Revenue assurance program to build better process efficiency in Sales processes within Data and Services.
As a Quality Assurance Specialist, you are expected to:
- Develop a strong understanding of our business environment
- Understand Sales lifecycle processes and tools / systems that support them
- Understand internal policies and compliance requirements; and implement quality / revenue assurance program with on-going checks on sales processes
- Identify opportunities to centralize and / or automate sales operations tasks
- Drive continuous improvements with process and system enhancements to minimize risks and improve process efficiency
- Identify new ideas to expand Deal Desk scope of work
All about you
An ideal candidate would have:
- 2-4 years of experience, with an undergraduate or master's degree
- Experience in conducting process reviews and building process controls
- Attention to detail and sense of urgency to perform in a fast paced environment
- Strong stakeholder management and communication skills
- Strong MS excel skills
- Exposure in any of these areas is preferred though not essential – B2B Sales processes, Salesforce and Tableau.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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