Director | Agent Suite - Technical Project Management - Forward Deployed Engineering Job Listing at Mastercard in Toronto, ON (Job ID R-274556)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director | Agent Suite - Technical Project Management - Forward Deployed Engineering Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We deliver value added services by combining traditional management consulting with Mastercard's data, AI assets, proprietary platforms, and execution expertise to provide clients with powerful strategic insights and recommendations.

The Mastercard Agent Suite team is building what's next at the intersection of AI, commerce, and payments. Launched in 2026, Agent Suite is a global product that enables enterprises to build, test, and deploy customizable agentic AI systems within their own infrastructure. As agentic AI moves from experimentation to production, Mastercard occupies a unique position of trust, network reach, and advisory depth to make this transition safe, responsible, and impactful for the world's leading financial institutions.

The Agent Suite Solutions Enablement team is defining how agentic AI is deployed at enterprise scale. Those who join this team are not inheriting a playbook — they are writing it at a pivotal moment in the evolution of AI and commerce.

The Role:
As a Director, Technical Program Manager, you are the delivery owner and execution leader for Agent Suite client implementations. If the Solutions Architect defines the technical blueprint, you are the force that activates it — translating vision into motion, momentum, and outcomes.
In this client facing role, you will:
• Assume primary delivery accountability for Agent Suite engagements from proof of concept sign off through production deployment and structured client handover
• Lead and govern multiple concurrent enterprise implementations, maintaining clarity, momentum, and delivery integrity without reliance on formal reporting lines
• Partner closely with Solutions Architects and forward deployed engineering teams to translate validated architectures into executable delivery plans
• Maintain executive grade program governance, including delivery plans, RAID logs, dependency mapping, and escalation frameworks
• Supervise and guide forward deployed engineering teams, remaining close enough to the technical reality to unblock delivery while maintaining executive level visibility
• Coordinate staged rollouts, UAT environments, and integrations across Mastercard platforms and complex client infrastructure
• Hold third party partners and system integrators to Mastercard's standards of quality, security, and trust
• Contribute to pre sales scoping and estimation to ensure delivery complexity and risk are understood from the outset

All About You:
The ideal candidate brings delivery excellence, systems thinking, and genuine care for the people and organizations their work serves — paired with a deep respect for trust, security, and responsible innovation.
You should have:
• Advanced experience delivering complex, multi party technology programs in regulated environments such as financial services, fintech, or enterprise platforms
• A proven track record taking at least one AI enabled platform, data, or API driven program from ambiguity through production deployment in a regulated context
• Strong program governance capability, with the ability to anticipate risk, manage dependencies, and guide teams through ambiguity to durable outcomes
• Demonstrated systems thinking — the ability to hold the full delivery architecture in mind, anticipate second order effects, and optimize across technical, organizational, and regulatory constraints
• Working technical fluency in AI enabled platforms, APIs, cloud architecture, and integration patterns, sufficient to engage credibly with Solutions Architects, engineers, partners, and clients
• Familiarity with regulatory and compliance frameworks relevant to AI deployment in financial services, including GDPR, PCI DSS, the EU AI Act, and equivalent regional or national standards
• Experience delivering agentic AI or LLM based implementations in financial services, payments, or similarly regulated industries
• A defined area of professional depth that complements the team's collective capability (e.g., delivery frameworks, forward deployed engineering, regulatory technology, security, financial data architecture, partner ecosystem management, context engineering, or agent orchestration)
• Proven ability to influence and coordinate across geographies, cultures, and multi party stakeholder ecosystems without formal authority
• Strong communication skills, with the ability to move seamlessly from technical delivery discussions to executive level briefings Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $150,000 - $234,000 CAD

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