Director, Product Development Job Listing at Mastercard in O'Fallon, MO (Job ID R-269738)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Development Job Title:
Director, Product Development and Innovation

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

The Security Solutions Organization in Mastercard Services bears the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system.

Overview

The Customer Experience and Disputes team in Security Solutions Organization is looking for a Director, Product Development, to drive our customer experience strategy forward by consistently innovating and problem-solving, particularly for areas focused on first party fraud and pre-dispute customer experience. The ideal candidate is passionate about the field of fraud prevention and is highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

The key focus of the responsibilities of this role includes the following:
o Product management P&L responsibility and year-over-year target growth objectives
o Identifying and addressing customer and market needs as they relate to first party fraud and pre-disputes and translating those needs into product solutions
o Lead and execute strategic projects with key cross-functional stakeholders, demonstrating solid budgeting, forecasting, product development rigor and tactical planning expertise.

ALL ABOUT YOU:
• Have you ever developed and brought a product to market on a global scale?
• Do you have a track record of “getting things done” in a large corporate environment?
• Are you innovative and comfortable with thoughtful risk-taking?

Experience:
• Demonstrated success and rigor in product management and product development especially working in an agile environment driving prioritization on the product roadmap
• Proven expertise in budgeting, forecasting and delivering strong P&L growth results
• In-depth knowledge of payments industry
• Knowledge of chargeback processing and rules
• Demonstrated business acumen and ability to manage integrated product solutions spanning multiple channels/segments (i.e., issuer, acquirer, merchant, cardholder, local, regional, global)
• Experience with facilitating and coordinating major product and strategic development initiatives for a global organization
•Experience with facilitating and coordinating customer meetings and communication
•Proven ability to project manage complex projects with multiple stakeholder's.
• Demonstrated successful people management experience

Role

• Drive product roadmap based on identified capability and service gaps and opportunities to differentiate Mastercard
• Execute product strategies, business plans and product roadmaps, clearly defining product value proposition and/or gaps and opportunities
• Leveraging product management disciplines, manage the build and go-to market execution of prioritized new capabilities
• Conduct market research, customer and market segmentation and product management pricing methodologies
• Work with cross-functional regional, business, sales and support teams to drive customer adoption and provide subject matter expertise to ensure local sales activities and objectives are incorporated and aligned into a global view. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $156,000 - $265,000 USD

 Apply on company website