Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Account Management The Financial Institutions Account Manager is tasked with managing the relationships with Mastercard's mid-size financial institutions customers such as niche banks, retailers and acquirers. We drive market share and revenue growth for Mastercard through effective consultative sales, optimization, and relationship management activities. We collaborate with colleagues across the Mastercard franchise to deliver bottom line results for our customers and Mastercard.Your Role will be:
• Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving sales goals that drive market share, volume and revenue growth
• Leads and manages existing customer relationships, and works to identify opportunities and customer needs
• Partners with customers to deliver customized /value added solutions and comprehensive consulting support
• Responsible for pipeline management at the account level
• Contributes to the achievement of sales and net revenue targets
• Assists with analysis of customer's business through profitability modeling, financial forecasting and competitive analysis
• Assists in designing strategies, messaging and proposals for customers
• Supports the management key customer relationships at manager levels
• Collaborates with the account team and customers to plan, execute and monitor progress against annual business plans
• Assists in local projects and cross-functional initiatives
All About You
The ideal candidate for this position should:
• Comprehensive experience executing and managing sales strategies for medium-sized accounts
• Demonstrated in-depth knowledge of MasterCard's core products, rules, and services
• Consistently delivered thoughtful market and business analysis for customer accounts
• Acquired in-depth experience in core banking/financial industries and another emerging industry (i.e., retail, telecommunications)
• Participated in cross-functional projects and took the opportunity to play a key role for own market/account
• Taken a lead role in a customer negotiation
• Be able to drive relationships at multiple levels within the customer's organization and to manage multiple customers and projects at once
• Have the ability to monitor the market and the competition, identify key trends and opportunities for collaboration and partnership with customers
• Be a creative problem solver;
• Possess strong analytical and written/verbal communication skills
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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