Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management (18-months) Overview:The Mastercard Loyalty Team is looking for a Product / Program Manager (18-months contract) to develop and execute Key Client Loyalty program strategies that align with organizational goals, while fostering strong relationships with key stakeholders. The ideal candidate is passionate about Loyalty, highly motivated, intellectually curious, and possesses an entrepreneurial mindset.
Role:
Take a data-driven approach to product enhancements, identifying opportunity areas for our customers and the day-to-day operational management of key Loyalty programs
• Understand Mastercard's business model and take key financial or commercial factors into consideration to positively influence revenue delivery and cost efficiency
• Leverage working knowledge of Mastercard business, systems, products and customer requirements in making fact-based business and product decisions to support our customers
• Take accountability for the delivery of key customer Loyalty Program and Services
• Leverage data & dashboards to quickly identify Program performance challenges, making recommendations on proposed action plans
• Participate in cross-functional teams (e.g. Product, Product Management-Technical, CX&D) in the development of business requirements to achieve Program objectives
• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences
• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices
• Demonstrate and drive Mastercard Way behaviours through their behaviour, (e.g. customer and stakeholder interactions)
In this client-facing position, you will:
• Partner with the Director, Product Management to identify business opportunities, solve problems, and deliver solutions.
• Identify opportunities to grow your customer portfolio.
• Take responsibility for driving revenue.
All About You
The ideal candidate for this position should:
• Undergraduate degree with work experience in Loyalty Rewards programs or product management. Experience in Merchant Loyalty Rewards programs ideal.
• Experience managing clients or internal stakeholders
• Experience managing tasks or workstreams in a collaborative team environment
• Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment
• Always look for potential solutions to solve problems
• Have a clear mission that focuses on the attention of the customer's needs
Corporate Security Responsibility:
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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