Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Owner The SRC Merchant Onboarding and Registration Product Owner is responsible for defining and delivering features to build out and enhance Merchant/PSP Onboarding capabilities for Secure Remote Commerce (SRC). Primary focus will be on delivering self-service onboarding-related interfaces (Applications and APIs) and frictionless user-experience for Merchants, Payment Service Providers, and internal related stakeholders.Can you apply complex technical concepts to real-world problems and deliver simple solutions with real business value?
Are you comfortable dealing with ambiguity in a fast-paced environment, able to set goals for yourself and others to drive initiatives forward and deliver tangible results?
Job overview
• Collaborates with Product Managers to understand product requirements and define the ‘what' during product development.
• Is a passionate advocate of the product vision and act as the voice of the customer throughout the development cycle.
• Partners with the Architectural and Engineering teams to help define and elaborate epics and user stories.
• Defines and monitors key performance indicators (KPIs), regularly assessing KPI data to ensure performance targets are met or exceeded.
• Analyses KPI and performance trends, identifying areas for improvement, including planning and execution of necessary changes.
• Conducts monthly analysis of new and existing onboarded data, including insights reporting and recommendations.
• Tracks and coordinates test data requests, ensuring that incoming requirements are robustly presented, understood, and successfully executed.
• Owns incoming customer issues, triages, assigns and follows up to successful resolution.
• Coordinates and maintains platform-level reference materials ensuring a high-quality information is available across internal teams.
• Performs user-level end-to-end platform testing, including documentation assessment for customer facing software releases.
• Owns the platform software release decision, considering such factors as readiness, quality, and potential risks.
Knowledge / Experience:
• Bachelor's degree in computer science, Engineering, or related field.
• 3+ years of payments industry and/or financial services experience.
• Expertise in innovative portal and API-driven services.
• Strong technical competence in e-commerce or related payments technology.
• Experience with agile development methodologies and tools highly desirable.
• Strong communication skills, able to articulate clear written feature definitions, acceptance criteria and able to make compelling presentations.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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