Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Manager OverviewAre you a product manager who wants to work for a company that offers above and beyond benefits, including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development?
At Mastercard, our industry expertise is enhanced by our commitment to being a force of good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk-taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company a place where the best people choose to be. Come join us!
Mastercard Developers is the one front door for Mastercard's partners to access a diverse range of payment, data, loyalty, and security APIs. The team is responsible for delivering an experience that ensures developers can quickly find the right API, assess its technical capabilities, and integrate it into new and innovative solutions.
Role
We are looking for an experienced product manager to join our team and help us build towards the future. Our Product Managers (PMs) conceptualize, rationalize, and drive the rollout of new capabilities across multiple teams. In this role, you will contribute to the commercialization of our developer platform. You will work with our internal and external customers to bring new features and functionality to life and contribute to the platform strategy, design choices, prioritization, and roadmap.
Major Responsibilities:
Ability to work with varied set of stakeholders to understand business needs and build prioritized platform requirements
For key business units and API products, define the customer journeys, onboarding flows, KPIs, and operational rhythms to identify and execute on an improved onboarding and customer experience.
Document and consolidate new features and capabilities required to achieve improved onboarding and customer experience for the API products you are working with.
Prepare for new feature launches and monitor performances, inclusive of
Communications,
Documentation,
Driving training sessions,
Feature Adoption,
Tracking success metrics along with operational health
Own our market research, aggregating common themes and trends to the broader team
All About You
Direct product management experience, including roadmap building, prioritization, and go-to-market planning
Experience working with data and developing preliminary product enhancement recommendations, using SQL is a plus
Advanced skills in analysis, requirement gathering, documentation writing
Strong understanding of developer ecosystems, APIs, and modern software development practices.
Strong communication skills, attention to detail and ability to function independently with competing demands.
Self-starter and willing to take on challenging opportunities
Has demonstrated consistent success working with partners across other functions in support of a product's go-to market strategies
Strong track record of contribution to identification of innovative product features by drawing insights from competitor market data
Working knowledge of API JAMstack and Adobe Analytics
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard's security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach, and
Complete all periodic mandatory security training courses in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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