Product Solutions, Senior Analyst Job Listing at Mastercard in St. Leonards, NSW (Job ID R-247322)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Solutions, Senior Analyst Overview

At Mastercard, the Customer Solutions Centre (CSC) drives how we deliver capabilities to both internal and external customers. Supported by a team of technical architects and product experts, the CSC shapes our offerings across loyalty, safety, security, open data, digital, and multi-rail capabilities—meeting today's needs while preparing for the future.

We are seeking a Senior Product Solutions Analyst (Pay by Account) to help define product strategy and lead go-to-market efforts for Mastercard's Account-to-Account consumer payment solutions: Pay by Account and Real-Time Payments. These innovative solutions leverage Mastercard's card and account-based technologies, enabling use cases like retail, bill, and business payments.

This is an outstanding opportunity for a high-achieving, accountable future leader. You'll gain exposure to Mastercard's global technology platforms and collaborate across multiple divisions to deliver exceptional client outcomes, while building strong relationships with internal and external stakeholders.

Role Responsibilities

Reporting to the Director – Pay by Account, CSC, you will:
- Support the development and execution of Account-to-Account payment solutions strategy, go-to-market activities, and commercialization efforts.
- Manage the successful deployment and delivery of Mastercard products and services across multiple clients.
- Oversee customer-level product and service management, ensuring a positive customer experience.
- Collaborate with Customer Segment teams, Customer Delivery, Finance, Product Teams, and Data & Services to drive outcomes.
- Develop and maintain dashboards and reporting tools for both internal and external stakeholders.

Key responsibilities include:

- Ensure the successful completion of delivery projects across multiple clients.
- Coordinate with internal teams to guarantee seamless delivery of solutions.
- Manage projects according to success metrics agreed upon with the client and Mastercard, applying CSC best practices and methodologies.
- Create outstanding experiences for customers, strengthening Mastercard brand preference.
- Provide subject matter expertise during client engagements, including pre-launch and sales activities.
- Lead client kick-off meetings and facilitate project discussions (including travel, where needed).
- Establish and maintain effective relationships with client and partner organizations to drive project success.
- Manage strategic delivery efforts, including first-time deployments of new products and technologies.
- Capture and apply lessons learned from previous implementations to optimize future deployments.

About You
- You are a proactive, results-driven individual with strong leadership potential. You bring:
- A strong sense of accountability and thrive under responsibility, with excellent planning, multitasking, and problem-solving skills.
- A growth mindset, quickly learning and adapting to new systems and challenges.
- The ability to simplify complex information and communicate it clearly to different audiences.
- Hands-on experience with tools such as Figma and Miro for designing and presenting user journeys.
- A keen eye for potential issues, ensuring timely resolution or escalation.
- Market research skills to stay informed about industry trends, competitive landscapes, and evolving customer needs.
- Experience collaborating with engineering and design teams to build and launch high-quality product features.
- Analytical skills to measure performance metrics and drive post-launch optimizations.
- Strong organizational skills to manage details without losing sight of the bigger picture.
- Relevant experience in payments technology or a related industry.

Additional key capabilities:

- Gathering and prioritizing product requirements with stakeholders.
- Communicating product updates and strategy to leadership.
- Working with UX/UI teams to ensure exceptional user experiences.
- Balancing technical feasibility, business impact, and customer value in decision-making.

Why Join Us?

At Mastercard, innovation isn't just a buzzword—it's how we do business. Your work here will help power inclusive economies, support small businesses, and drive digital transformation at scale. You'll be part of a collaborative, diverse team that's passionate about making a real impact.

Apply now and let's build what's next, together.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website