Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior BizOps Engineer Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Cloud Operations team is looking for a Senior BizOps Engineer to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset
Responsibilities:
• Lead a team of engineers managing a high-availability infrastructure environment using AWS Cloud, Kubernetes, Linux, CI/CD, and other open-source technologies.
• Support daily operations with a focus on triage and root cause analysis, understanding the business impact of products, and practicing sustainable incident response with blameless postmortems.
• Take a holistic approach to problem-solving during production events to optimize mean time to recovery.
• Provide technical leadership and mentor junior team members on best practices and processes.
• Analyse ITSM activities and provide feedback to infrastructure and development teams on operational gaps or resiliency concerns.
• Assess the security of existing and proposed systems, recommending and implementing plans to resolve vulnerabilities.
• Establish and recommend processes, policies, and standards for system use and services, and innovate on new methodologies to improve operations.
• Understand business processes and production applications to troubleshoot issues and recommend short and long-term resolutions.
• Coordinate with internal groups to resolve recurrent problems, alerts, and escalated issues, ensuring clear communication.
• Exhibit a sense of urgency to resolve issues and ensure SLAs and operational standards are met.
• Clear communication skills, both spoken and written, with the ability to read and interpret complex information, talk with customers, and listen well.
Qualifications:
• BSc/MSc IT/Comp, BCA, MCA, BE, BTech.
• 7+ years of SRE and system administration experience with large-scale cloud-native microservices platforms.
• 3+ years of hands-on experience managing and monitoring large-scale Kubernetes clusters in the public cloud, specifically AWS.
• Strong communication and leadership skills to foster team collaboration and problem-solving.
• Experience with infrastructure automation and scripting using Python and/or bash scripting.
• Experience with Infrastructure-as-Code using Terraform, CloudFormation, Packer, etc.
• Strong hands-on experience with monitoring tools such as Splunk, Dynatrace, Prometheus, Grafana, ELK stack, etc., to build observability for large-scale microservices deployments.
• Excellent problem-solving, triaging, and debugging skills in large-scale distributed systems.
• Experience managing cloud infrastructure and operations in strict security, compliance, and regulatory environments.
• Experience with CI/CD frameworks and Pipeline-as-Code such as Jenkins, Spinnaker, Gitlab, Argo, Artifactory, etc.
• Proven skills to work effectively across teams and functions to influence the design, operations, and deployment of highly available software.
• AWS Solutions Architect certification preferred.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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