Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management (Merchant Partnerships) Overview• Acts as a business owner, leading both long-term and short-term strategic initiatives for a commercialized product.
• Oversees product evolution, establishes go-to-market strategies, optimizes products and resources, implements incremental improvements across the product life cycle, conducts ongoing care and maintenance, and manages P&L.
Responsibilities
• Researches, analyzes, and summarizes quantitative and qualitative user data.
• Stays informed about competitor activities and technology trends, sharing insights with the team.
• Builds and maintains cross-cultural peer networks.
• Applies basic knowledge of tools used to perform product lifecycle tasks using the Studio Method.
• Develops knowledge of Mastercard products and services.
• Asks meaningful questions to understand and translate requirements into desired functionality.
• Documents day-to-day business problems clearly and concisely.
• Maintains foundational understanding of the local market and payments industry, staying current on emerging developments.
• Proactively builds relationships within the team, contributes ideas during meetings, and cultivates strong partnerships within the assigned area.
• Demonstrates ongoing learning and deepening of subject-matter expertise.
• Shows awareness of personal strengths and development areas; actively seeks feedback and coaching.
• Demonstrates eagerness to learn new business knowledge, technologies, tools, and systems, and proactively offers solutions or ideas.
• Monitors and reports on key metrics, research findings, and surveys.
• Contributes near-term (quarterly) input to product portfolio and roadmap planning.
• Recommends trade-off decisions for product features and backlog items.
• Owns and manages product documentation, ensuring clarity and usability for cross-functional and leadership teams.
• Reviews product demos against defined acceptance criteria.
• Prepares product launches and monitors performance, adoption, and operational health of feature sets.
• Communicates effectively using oral, written, and non-verbal channels, delivering high-quality work.
• Supports and participates in post-launch reviews, ensuring feedback is incorporated into future iterations.
• Aligns with GTM (go-to-market) plans for the product set.
• Identifies issues that may impact product development, timelines, or quality, and partners with internal teams and customer service to classify and prioritize customer issues.
• Mentors team members.
• Assists with candidate selection and onboarding.
What You Bring
• Curiosity and dedication to fully understand the product portfolio.
• Ability to grasp the broader business context and the customer use cases that drive product value.
• Willingness to acknowledge differing viewpoints and engage in constructive dialogue.
• Clear and concise verbal and written communication skills.
• Commitment to improving team processes to accelerate delivery, drive innovation, reduce costs, and enhance quality.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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