Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Technical Program Management Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
Job Profile
RESPONSIBILITIES
Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program
Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery
Serve as scrum master for 2-3 scrum teams. Successfully facilitate, conduct and adapt different scrum ceremonies per team/product needs and mature agile scrum processes
Need guidance occasionally from peers and/or your manager as the team's operating procedures and technology are well defined
Drive clarity into technical implementation by driving design discussion with the team
Provide business context to engineers as required and competently represent your team's systems to others both inside and outside the organization
Build and maintain integrated project schedules that account for internal/external dependencies, differing delivery approaches, numerous constraints, and adequately factor in contingency for unplanned delays
Negotiate features and associated priority and help the team and their customers reach consensus
Collaborate with engineering managers to secure resources, scope efforts, set priorities and establish delivery milestones
Figure out the sequencing of the work so that engineering execution can be optimized
Proactively maintain, manage risks/issues and mitigation plans
Ensure Control teams from Legal, InfoSec, etc. participate in the application's development and deployment efforts as required
Manage project communications, and may be the first point of contact for the team
Run effective meetings
Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations
Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time
Have good working relationships with engineers, managers, and peers
JOB SPECIFIC EXPERIENCES
Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.
Understand the business context and the associated customer use cases
Understand your team's technologies and are able to evaluate system designs and architecture as you participate in solution discussions
Recognize discordant views and take part in constructive dialog to resolve them
Verbal and written communication is clear and concise
Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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