Senior Technical Program Manager Job Listing at Mastercard in Toronto, ON (Job ID R-273168)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what's next.

About the Role
The Senior Technical Program Manager plays a critical role in delivering complex, cross team initiatives within the Employee Digital Experience (EDE) ecosystem. This role partners closely with engineering, product managers, service owners, and operations teams to plan, execute, and deliver well defined initiatives while building the skills and judgment required to operate at broader enterprise scale.
Senior TPMs are expected to own execution for scoped initiatives or major workstreams, manage risks and dependencies, and provide clear delivery visibility. These programs are often multi quarter in nature and span multiple engineering and partner teams. Senior TPMs operate with growing independence, while still benefiting from coaching and guidance from Lead TPMs and leaders for highly ambiguous or enterprise wide decisions.
All staff at Mastercard are expected to demonstrate The Mastercard Way — Create Value, Move Fast, Grow Together, and be inclusive — with a relentless focus on our customers.
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What You'll Do
Program Execution & Delivery
• Drive planning and execution for multi team, multi quarter initiatives or significant workstreams, ensuring milestones, dependencies, and outcomes are clearly defined and tracked
• Decompose larger initiatives into executable plans, sequencing work across engineering and partner teams
• Maintain delivery rigor across scope, schedule, and quality, escalating risks when needed
• Drive readiness and go live checkpoints, ensuring engineering, operational, service, and stakeholder readiness prior to launch
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Risk, Dependency & Change Management
• Identify delivery, technical, and operational risks early; develop mitigation plans and track to resolution
• Actively manage cross team dependencies and integration points across platforms (e.g., M365, endpoint management, collaboration, virtual workspaces)
• Support change management by ensuring impacts are understood, documented, and communicated
• Anticipate downstream impacts across dependent teams and services, not just immediate delivery risks
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Stakeholder Partnership & Communication
• Partner with product managers, technology owners, engineering managers, and service teams to align on priorities and execution plans
• Provide clear, concise status reporting tailored to technical and non technical audiences
• Facilitate working sessions, readiness reviews, and delivery checkpoints
• Translate technical complexity into execution focused narratives that enable timely decision making
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Metrics & Operational Discipline
• Track program health using defined metrics (milestones, risks, dependencies, delivery indicators)
• Contribute to dashboards, reporting artifacts, and operational reviews that support decision making
• Use data to highlight trends, blockers, and opportunities for improvement
• Use metrics to inform execution adjustments, not just reporting
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Ways of Working & Continuous Improvement
• Apply agile and delivery best practices consistently across teams
• Identify process gaps or inefficiencies and propose improvements
• Contribute to TPM community standards, templates, and shared practices
• Act as a role model for delivery discipline and support the development of junior TPMs through coaching, shared practices, and informal mentorship
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All About You
It is not expected that any single candidate would have expertise across all these areas.
Core Capabilities
• Demonstrated experience delivering complex technical programs in agile environments
• Strong organizational, planning, and execution skills
• Ability to manage dependencies and influence partners without direct authority
• Clear written and verbal communication skills
• Comfort operating in moderate ambiguity with structured guidance
• Strategic thinker with the ability to derive and translate data analytics to meet business goals
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Technical & Domain Awareness
• Working understanding of enterprise technology platforms and integrations
• Ability to engage credibly in architecture, integration, and platform trade off discussions with engineering teams
• Experience supporting programs spanning multiple teams or systems
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Experience with Tableau, Domo, or other comparable business intelligence tools a plus, but not required

Equal opportunities considerations
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $94,000 - $138,000 CAD

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