Solution Engineer Job Listing at Mastercard in St. Leonards, NSW (Job ID R-237703)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Solution Engineer Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Mastercard is a leading provider of innovative API-based financial products, empowering businesses with seamless access to financial data and services. The Open Banking Product Delivery team is looking for a dynamic and highly skilled Solution Engineer with extensive experience in technical API integration and client facing roles to join our team. As a part of this team, you will play a key role in both pre-sales consultation and post-sales implementation of our API-based financial solutions with clients. Additionally, you will serve as a liaison to the Product and Engineering teams, helping to shape the direction of the product.


Key Responsibilities:

Pre-sales Consultation:

Collaborate with the sales team to ensure clear & required solution definition for client with proposed implementation plans.

Conduct product demonstrations and deliver technical presentations to prospective clients, showcasing the capabilities and benefits of our financial APIs.

Technical Solution Design:

Analyze client needs and tailor our API solutions to meet their specific requirements, ensuring optimal integration and performance.

Collaborate with cross-functional teams to design and architect effective technical solutions that align with the client's objectives and needs.

Post-sales Implementation:

Lead the client implementation process, ensuring smooth integration and deployment of our API-based financial products within the client's ecosystem.

Provide technical guidance and support to clients during the implementation phase, addressing any integration challenges and ensuring successful project delivery.

Act as the lead implementation and project manager, coordinating with internal stakeholders and external clients.

Client Relationship Management:

Establish strong relationships with clients, acting as a technical advisor and ensuring their ongoing satisfaction with our solutions.

Gather feedback and insights from clients to continuously improve our products and services, communicating their needs to internal teams.

Technical Expertise and Support:

Utilize in-depth knowledge of REST APIs to provide technical expertise and support to both internal teams and integrating clients.

Troubleshoot and resolve technical issues, collaborating with the development and support teams to deliver effective solutions.

Collaborate with Product & Engineering:

Collaborate closely with Product & Engineering by providing insights and client feedback to further improve our product offering.

All About You

Skills and Qualifications:

Previous experience in a pre-sales or solution engineering role.

Strong knowledge of REST APIs and experience in integrating them into various applications/ API-based solutions.

Excellent problem-solving skills and ability to troubleshoot technical issues effectively.

Problem-solving mindset and ability to work independently and within a team.

Strong communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.

Proven ability to work effectively in a collaborative, team-oriented across different time zones environment.

Familiarity with the following tools: Postman, Monday.com, Confluence, JIRA.

Familiarity with financial and Open Banking industry standards and protocols (e.g., OAuth, TLS).

Adaptability and willingness to learn new technologies and stay updated on industry trends.

Comfortable to step in to collaborate directly with Product and Engineering teams.

Understanding of software development life cycle (SDLC) and integration methodologies.

Strong organizational skills and attention to detail.

Preferred Additional Skills:

Experience with CDR standards and software registration processes in Australia.

Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud).

Experience with authentication and encryption protocols (e.g., OAuth, RSA, MTLS).

Understanding of encryption and data security principles, enterprise architecture and networking.

Experience In SQL querying to provide technical expertise and support to both internal teams and integrating clients.

If you are passionate about shaping the future of open banking and have a strong product and technical background, we invite you to apply and be a part of our innovative and growing team.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website