Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Product Management Overview:MasterCard Services enable customers to make smarter decisions and reach better outcomes with a tailored portfolio of solutions, where we:
• harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms, and a wealth of expertise
• empower our customers to make better, data-driven decisions by distilling actionable insights from data, creating a holistic view of cardholder behaviour beyond the confines of an issuer's own perspective.
• work with financial institutions, retailers, telecommunications organizations, travel companies, etc. across the private and public sectors
Product Management Teams within Mastercard Services:
The Global Product management team is seeking an accomplished product management specialist to support the design, development, and evolution of some of its products. To achieve this, we:
• Develop & maintain globally relevant solutions that are scalable and serve an array of customer segments
• Translate our deep understanding of our customer's needs into products and solutions that drive significant value for them and enhance their cardholder's experience
• Balance the long-term direction of a product with the immediate needs and constraints by fully understanding the technical, competitive, and commercial contexts of the products we manage, and the complementary products also available from Mastercard
• Act as connectors to ensure the commercial and technological success of our products by working across multiple, cross-functional teams (e.g. Sales and Marketing, Technology, Data, etc.)
Role:
• Partner with senior product managers to drive product development from opportunity identification to launching solutions
• Collaborate with cross-functional teams to set a customer-centric product vision; ensure consistent alignment between business priorities, development objectives and market trends which could involve:
• Design product concepts, conduct user testing and, and define/ iterate a product's roadmap
• Partner with UX designers, data engineering, developers, and technology teams (internal and external) to gather and document product requirements, technical capabilities, and customer experiences
• Oversee the development of features in the product roadmap
• Prioritize development of features as they align against product strategy
• Define product usage metrics and work with development teams to monitor
• Deepen understanding of customers' needs, motivations, and pain points
• Build strong working relationships with a diverse group of internal and external stakeholders
• Identify issues, risks, and dependencies to track product development
• Own and manage product documentation that expands knowledge beyond product team
• Contribute to efforts to shape product management and foster an agile, user-focused, product-led culture
About you:
• String organizational and project management skills: ability to deal with multiple and competing priorities, structure and manage work streams, and set clear expectations and deadline
• Effective verbal and written communication skills: with the ability to effectively engage with both technical and non-technical stakeholders (e.g. engineers, CX designers, and other PMs) to define and implement product features, updates, etc.
• Takes initiative to build relationships with own team, contributing ideas in meetings and developing relationships with key internal partners within an assigned area
• Natural problem solver: Curious, analytical, excited about product development
• Customer centric: strong focus on delivering customer value through best-in-class product development
• Eagerness to learn new business knowledge, technologies, tools or systems and make a point to offer ideas/solutions
• Bachelor's degree required: an advanced degree is advantageous
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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