Vocalink Enterprise Change & Insights Manager Job Listing at Mastercard in London, England (Job ID R-271114)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vocalink Enterprise Change & Insights Manager Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Vocalink
This is an exciting opportunity to be part of the Enterprise Change & Insights Team in Vocalink Limited, a Mastercard business, which provides Critical National Infrastructure to the UK.

• Vocalink is a UK company that enables the payments of 90% of salaries, 70% of utility bills, most ATM transactions and every cheque cleared in the UK.
• We provide services to over 60 million citizens, and the UK private, public and third sectors.
•. In 2025, we processed 14 billion transactions, with a value of more than £11 trillion.
• Vocalink products include Bacs Direct Credits, Bacs Direct Debits, Faster Payments, the LINK ATM network for cash withdrawals, and the Image Clearing Service (ICS) that supports cheque clearing.

Overview of Role

The Vocalink Enterprise Change & Insights Team is hiring an experienced Business Insights Manager (Advanced Analytics) to shape and lead our enterprise wide insights capability. In this highly visible role, you will design and champion Vocalink's Business Insights framework, transforming complex data into actionable intelligence that informs strategic decisions at Executive and Board level.

You will work across Vocalink Product, Operations, Technology, Security, and Risk & Controls teams to consolidate data, modernise reporting, and drive a culture of AI enabled automation, continuous improvement and innovation.

This is a unique opportunity to influence enterprise strategy, uplift our data maturity, and deliver meaningful insights that support Vocalink's business imperatives and priorities

The ideal candidate is curious, motivated, and eager to learn—someone who thrives in dynamic environments and is passionate about enabling seamless change for colleagues and customers.

Role:
• Define and embed an enterprise insights framework that improves data consistency, removes duplication, and enhances reporting across Vocalink ecosystem
• Establish scalable data models and robust analytical methodologies to create high quality insights.
• Identify opportunities to apply AI and automation to streamline workflows and deliver efficiency.
• Champion innovative analytical tooling and automation techniques
• Review analytical trends and enterprise data to support strategic assessments and priorities.
• Produce clear, concise, and compelling reporting for senior governance forums, including the Vocalink Executive Committee and Board.
• Own and develop Vocalink's centralised MI dashboards, continuously improving them as new data becomes available.
• Work with cross functional teams to identify, refine, and standardise key data sources.
• Build strong, influential relationships across the organisation.
• Lead enhancements to core data tools and applications to ensure they meet future business needs.
• Contribute to governance pack preparation and secretariat responsibilities when required

In this role, you will:
• Work closely with Product, Operations, Technology and Security and Risk & Controls teams to identify and enhance data where necessary
• Work closely with Data teams within Real Time Payments and Mastercard to align on tooling and techniques as appropriate
• Build effective and influential relationships with key stakeholders across Vocalink

All About You
The ideal candidate for this position should have:
• Strong background in data visualisation (e.g., Power BI), analytical insight generation, and data driven reporting
• A curiosity around AI technology, tools and operating model opportunities
• Experience working in regulated financial services, particularly within risk, controls, or compliance environments.
• Ability to simplify complexity, manage competing priorities, and operate effectively in ambiguous environments.
• Excellent stakeholder management skills and the ability to influence at all levels.
• Exceptional written, verbal, and presentation capabilities.
• A strong team player with a collaborative mindset.

Desirable additional capabilities:
• An ability to get things done, and to see the bigger picture.
• An ability to work under pressure to meet deadlines and react quickly to changing priorities.
• A proven relationship builder with strong influencing skills who can interact effectively with internal and external stakeholders at all levels.
• A proactive self-starter who has a passion for learning, doing and making a difference.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website