Description
Overview
VP, Product – Provider Experience
(Remote)
About Us:
Matrix Medical Network is a leading clinical services organization that supports the needs of diverse and vulnerable populations, working with millions of individuals across the country to assess and help them manage their health risks through our large network of clinicians. We support Medicare Advantage, Managed Medicaid and Commercial plans; serving populations of all ages, from seniors to other high-risk individuals.
Matrix colleagues understand the important role every department plays in helping the members and customers we serve have the best experience possible across all touchpoints. Join our team and help create innovative strategies and solutions to make quality healthcare more accessible!
Matrix Medical Network is proud to be a Diversity, Equity, Inclusion and Accountability Employer
Why Work at Matrix?
- The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
- A chance to work with great people on exciting projects.
- Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
- Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.
Responsibilities
About the role:
Type: Full Time Salaried
Compensation: $245,000 (Target Salary)
Location: Fully Remote, must be in the United States
Hours: Full Time Days
Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available.
What to Expect:
The Head of Clinician Experience at Matrix Medical Network will champion the needs of our dispersed, mobile clinician workforce by leading the development and optimization of workflows, tools, and processes tailored to their unique environment. This role requires deep expertise in both at-home healthcare delivery and the risk adjustment industry. The successful candidate will combine strategic vision with hands-on execution, driving measurable improvements in clinician satisfaction, productivity, and documentation quality.
As a senior leader in the Product organization, you will collaborate across teams to ensure our solutions align with clinical, operational, and business goals. This is a remote position with as-needed travel to engage directly with clinicians and stakeholders.
Responsibilities:
Clinician Advocacy:
Act as the primary advocate for the remote clinician workforce, ensuring their needs and perspectives shape product and operational strategies.
Build a deep understanding of at-home healthcare workflows and challenges through direct clinician engagement and field visits.
Product Development & Delivery:
Lead enhancements to clinician-facing tools and workflows, with an emphasis on iterative development and quality assurance.
Manage the full product lifecycle, from inception to delivery, ensuring alignment with business objectives and clinician needs.
Collaborate with Agile development teams to prioritize and deliver impactful solutions.
Team Leadership:
Manage and grow a team of product professionals, providing mentorship and clear direction.
Foster a high-performing culture of accountability, innovation, and continuous improvement.
Cross-Functional Collaboration:
Work closely with Engineering, Operations, Finance, and Clinical teams to develop and implement clinician-focused solutions.
Align with Clinical and Customer Service teams to address workflow challenges and deliver measurable outcomes.
Data-Driven Decision Making:
Define and track key performance indicators (KPIs), including clinician satisfaction scores, productivity metrics, and documentation quality.
Use data insights to identify areas for improvement and drive strategic initiatives.
Workflow Optimization:
Analyze clinician workflows to identify inefficiencies and pain points.
Design and implement solutions that enhance productivity and align with organizational priorities.
Qualifications
Must Haves:
Required Qualifications:
Experience:
10+ years of product management experience, including 5+ years in healthcare product management with a focus on at-home healthcare delivery.
In-depth knowledge of the risk adjustment industry and its unique challenges.
Demonstrated success in managing technology-driven products and collaborating with Agile teams.
Education:
Bachelor's degree required. MBA or advanced degree preferred but not required.
Skills & Expertise:
Strong understanding of remote workforces, especially clinicians using mobile technologies (e.g., Android tablets).
Familiarity with the software development lifecycle (SDLC) and Agile methodologies.
Excellent leadership, communication, and stakeholder management skills.
High emotional intelligence and integrity.
Preferred Qualifications:
Product management certifications (e.g., Certified Scrum Product Owner, Pragmatic Institute certification) are a plus.
Metrics for Success:
Improved clinician satisfaction scores.
Enhanced productivity and documentation quality.
Measurable reductions in workflow inefficiencies.
Our Culture:
- We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
- We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
- We encourage and celebrate collaboration.
- We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.
Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.
VP, Product Management. Primary location: Remote. Regular Shift. Full-Time, Regular, Salaried
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