CRM Project Manager I-IV Job Listing at Medical Mutual in Brooklyn, OH (Job ID 2400087)

Description

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. 

Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. 

IT Project Manager I

Assists in leading enterprise projects and teams in compliance with the Company's defined IT project management standards with the goal of delivering project objectives on time and within budget. The methodology being used within those standards may be Waterfall, Scrum (Agile), Kanban (Agile), or some other.  Plan, develop and implement the project lifecycle consistent with project objectives. Adhere to appropriate methodology role responsibilities detailed within the MMO standards.  Provide guidance as necessary to other team members with the goal of process improvement and overall project leadership quality.  Collaborate cross-functionally and facilitate identification and removal of barriers.  Manage communication aspects of project status and track and report major issues. 

IT Project Manager II

Leads enterprise projects and teams with support, in compliance with the Company's defined IT project management standards with the goal of delivering project objectives on time and within budget. The methodology being used within those standards may be Waterfall, Scrum, (Agile), Kanban (Agile), or some other.  Plan, develop and implement the project lifecycle consistent with project objectives. Adhere to appropriate methodology role responsibilities detailed within the MMO standards.  Provide guidance as necessary to other team members with the goal of process improvement and overall project leadership quality.  Collaborate cross-functionally as required and assist with removing barriers that arise 

IT Project Manager III

Manages enterprise projects, programs, and teams with support, in compliance with the Company's defined IT project management standards with the goal of delivering project objectives on time and within budget. The methodology being used within those standards may be Waterfall, Scrum, (Agile), Kanban (Agile), or some other.  Plans, develops and implements the project lifecycle consistent with project objectives. Adheres to appropriate methodology role responsibilities detailed within the MMO standards.  Provide guidance as necessary to other team members with the goal of process improvement and overall project leadership quality.  Collaborate cross-functionally as required and assist with removing barriers that arise.

IT Project Manager IV

Manage large highly complex enterprise projects, programs, and teams with support, in compliance with the Company's defined IT project management standards with the goal of delivering project objectives on time and within budget. The methodology being used within those standards may be Waterfall, Scrum, (Agile), Kanban (Agile), or some other.  Plan, develop and implement the project lifecycle consistent with project objectives. Adhere to appropriate methodology role responsibilities detailed within the MMO standards.  Provide guidance as necessary to other team members with the goal of process improvement and overall project leadership quality.  Collaborate cross-functionally as required and assist with removing barriers that arise.

Responsibilities

IT Project Manager I

• Assists in managing all stages of the IT projects assigned with management support, including planning, implementing and monitoring activities. Work with IT line managers and team members to develop appropriate methodology plans and assists with appropriate tasks, resources, milestones, cost analysis and timelines. Provide all levels of project communications and work with project sponsors or product owners to resolve issues, address changes and identify risks and mitigations.
• Provide appropriate business analysis by working closely with business areas to understand the business need and work with IT to identify alternative technical, architectural and design solutions to meet that need. Identify future business needs, especially from a strategic perspective.  
• Performs other duties as assigned.
• Engages in continuous education. 

IT Project Manager II 

• Manage all stages of the IT projects assigned with management support, including planning, implementing
• and monitoring activities. Work with IT line managers and team members to develop appropriate methodology plans and activities with appropriate tasks, resources, milestones, cost analysis and timelines. Provide all levels of project communications and work with project sponsors or product owners to resolve issues, address changes and identify risks.
• Provide appropriate business analysis by working closely with business areas to understand the business need and work with IT to identify alternative technical, architectural and design solutions to meet that need. Identify future business needs, especially from a strategic perspective.
• Contribute to ongoing IT project leadership process improvement by peer review of other projects, recommendations to the Project Management Practices team (Waterfall) or the Community of Practice related teams (Agile) and leading by example in following IT project methodology standards.
• Performs other duties as assigned.
• Continuous Education and Staff Development. 

IT Project Manager III

• Manages all stages of the IT projects assigned with minimal support, including planning, implementing and monitoring activities. Work with IT line managers and team members to develop appropriate methodology plans and activities with appropriate tasks, resources, milestones, cost analysis and timelines. Provide all levels of project communications and work with project sponsors or product owners to resolve issues, address changes and identify risks.
• Provides appropriate business analysis by working closely with business areas to understand the business need and work with IT to identify alternative technical, architectural and design solutions to meet that need. Identify future business needs, especially from a strategic perspective.
• Contributes to ongoing IT project leadership process improvement by peer review of other projects, recommendations to the Project Management Practices team (Waterfall) or the Community of Practice related teams (Agile) and leading by example in following IT project methodology standards.
• Provides IT project leadership methodology education to share lessons learned and best practices with peer IT project managers. Train business areas on their vital roles in IT projects.  Continuous Education.
• Performs other duties as assigned.

IT Project Manager IV

• Manage all stages of the IT projects assigned with minimal support, including planning, implementing and monitoring activities. Work with IT line managers and team members to develop appropriate methodology plans and activities with appropriate tasks, resources, milestones, cost analysis and timelines. Provide all levels of project communications and work with project sponsors or product owners to resolve issues, address changes and identify risks.
• Provide appropriate business analysis by working closely with business areas to understand the business need and work with IT to identify alternative technical, architectural and design solutions to meet that need. Identify future business needs, especially from a strategic perspective.
• Contribute to ongoing IT project leadership process improvement by peer review of other projects, recommendations to the Project Management Practices team (Waterfall) or the Community of Practice related teams (Agile) and leading by example in following IT project methodology standards.
• Performs other duties as assigned.        

Qualifications

IT Project Manager I 

Education and Experience:

• Bachelor's degree in Business, Information Systems or equivalent work experience. 

Professional Certification(s):

• Appropriate methodology certification preferred as offered through the Project Management Institute (PMI). 

Technical Skills and Knowledge:

• CRM experience preferred
• Working knowledge of appropriate methodology/process.
• Working knowledge of the applications development life cycle and infrastructure processes. 

IT Project Manager II

Education and Experience:

• Bachelor's degree in Business, Information Systems or equivalent work experience.
• 3 year's experience managing successful IT projects using a formal methodology life cycle and software development methodology. 

Professional Certification(s):

• Appropriate methodology certification preferred as offered through the Project Management Institute (PMI). 

Technical Skills and Knowledge:

• CRM experience preferred
• Strong knowledge of Waterfall project management and/or Agile scrum master methodologies/processes.
• Working knowledge of the applications development life cycle and infrastructure processes. 

IT Project Manager III 

Education and Experience:

• Bachelor's degree in Business, Information Systems or equivalent work experience.
• 5 year's experience managing successful IT projects using a formal methodology life cycle and software development methodology. 

Professional Certification(s):

• Appropriate methodology certification preferred as offered through the Project Management Institute (PMI). 

Technical Skills and Knowledge:

• CRM experience preferred
• Strong knowledge of Waterfall project management and/or Agile scrum master methodologies/processes.
• Advanced knowledge of the applications development life cycle and infrastructure processes.

IT Project Manager IV 

Education and Experience:

• Bachelor's degree in Business, Information Systems or equivalent work experience.
• 7 year's experience managing successful IT projects using a formal methodology life cycle and software development methodology.
• Experience in dealing with stakeholders at all levels of the organization and vendor management. 

Professional Certification(s):

• Project Management Professional (PMP) certification preferred for Waterfall professionals.
• Agile Certified Practitioner (PMI-ACP) certification preferred for Agile professionals.

Technical Skills and Knowledge:

• CRM experience preferred
• Appropriate methodology certification preferred as offered through the Project Management Institute (PMI).

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse, and headset.
• Whether you are working remotely or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at our Brooklyn, OH location. Convenience stores at many locations.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans. 

Excellent Benefits

•  Employee bonus program
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life, and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After one year of service, parental leave for eligible employees who become parents through maternity, paternity, or adoption.

An Investment in You

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive, and welcoming culture with Business Resource Groups.

About Medical Mutual

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we do not answer Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us. 

There is a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Our plans provide peace of mind to more than 1.5 million Ohioans.

We are not just one of the largest health insurance companies based in Ohio, we are also the longest running. Founded in 1934, we aree proud of our rich history with the communities where we live and work. 

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.