Supervisor Patient Access Services Job Listing at MedStar Health in Olney, MD (Job ID 148513)

Description

About the Job

General Summary of Position

The Supervisor of Patient Access is responsible for registration points including but not limited to; admissions Same Day Surgery and ancillary areas that support patient services. In collaboration with the Patient Access Manager the Supervisor is responsible for patient flow denials management and assignment of patient status. Maintains professional and courteous behavior to ensure a positive image within the community served and to promote the highest standards in customer service. The Patient Access Supervisor is responsible for directing coordinating and supervising the functions of the Patient Access Department including denials appeals and reduction. This role must promote effective communication and elevated levels of performance to support the clinical services and administrative duties of the department and clinic by ensuring a positive patient experience complete and accurate patient documentation ongoing employee training and engagement and adherence to all key performance indicators and metrics. A successful supervisor will be passionate about service and highly mission oriented around associate and clinical leader engagement and feedback to improve the patient associates and provider experience. The patient access supervisor will be responsible for designing deploying and training staff on workflows to incorporate clinician feedback into their daily activities. A thorough knowledge of denials management hospital governmental and corporate policies and operations is required with the ability to follow through as necessary to be successful.

Primary Duties and Responsibilities

• 1. Standardizes best practice and recommends innovative approaches policies and procedures to influence continuous improvements in department's efficiency and services performed. Works in collaboration with Patient Access Case Management PFS (Patient Financial Service) and departmental leaders to establish best practice workflows to support and improve efficiency. Responsible for identifying and evaluating opportunities for improvement reporting to the CFO and together seeking input from our Nursing Physician and Administrative Leaders.
• 2. Develops standard metrics for performance based on patient access workflows and feedback from nursing physician leaders PFS and associates. Evaluates performance and conducts performance management planning. Provides feedback to associates on their day-to-day performances and conducts daily viz board check-ins. Performs random quality assessments on associate work and works with staff for improvement. Development and roll out of auditing tool for all associates. Documents auditing and denials results and addresses opportunities for improvement timely.
• 3. Manages and audits registration process for inpatient outpatient and recurring services with focus on areas requiring improvement training and retraining both within the department and with related services associates.
• 4. Identifies opportunities for resource optimization and continuous quality improvement (CQI).
• 5. Coordinates and assists hospital and ancillary departments to support our patients timely and accurately. Admissions Patient Status Changes Surgical Accounts Laboratory Accounts and Patient Placement.
• 6. Actively identifies risks and opportunities and develops action plans to mitigate root causes.
• 7. Assists in evaluation of reports decisions and results of department in relation to established goals.
• 8. Takes ownership of special projects researches data and follows through with detailed action plans.
• 9. Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties.
• 10. Develops standards of performance evaluates performance and conducts performance management planning. Initiates or makes recommendation for personal actions.
• 11. Recommends and implements corrective actions as appropriate.
• 12. Assist with educating patients families and hospital staff regarding verification status and insurance concerns.
• 13. Responsible for monitoring and completing various reports timely; Patient status changes updating SMS accounts cash collection and denial management reports.
• 14. Addresses Case Management Patient Changes Coding HIM (Health Information Management) and PFS (Patient Financial Services) reports and emails requesting patient updates.
• 15. Assists in the selection training and orientation to the department of new hires. Creates online HR (Human Resources) request forms as required for new and current staff. Submits appropriate request for access to various computer systems for staff and follows up to ensure it is received.
• 16. Denials education of various areas (oncology ASU and operations) and others to identify and correct patient information.
• 17. Maintains PeopleSoft Manager Self Service payroll records time and attendance and personnel records.
• 18. Makes corrections to SMS system as needed.
• 19. Other duties as assigned/requested.

Minimal Qualifications
Education

• High School Diploma or GED required or
• Bachelor's degree in Healthcare Administration preferred and
• Knowledge of medical terminology preferred

Experience

• 3-4 years healthcare experience performing admitting and registration functions required
• 1-2 years knowledge of medical terminology preferred

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate Certified Healthcare Access Associate within 1 Year required or
• CHAM - Certified Healthcare Access Manager Certified Healthcare Access Manager within 1 Year required

Knowledge Skills and Abilities

• Working knowledge of third-party providers and cashiering functions.
• Basic computer skills.
• Good communication skills and ability to coordinate staffing schedule.
• Strong working knowledge of patient registration and placement insurance cash collections and scheduling of assignments for employees.