Telecommunications Operator Job Listing at MedStar Health in Washington, DC (Job ID 163889)

Description

About the Job

General Summary of Position
The Telecommunications Operator provides courteous and efficient communications to all MedStar National Rehabilitation (MNRN) stakeholders and maintains an orderly flow of communications while responding accordingly to internal communication during the event of an emergency or crisis. The incumbent in this roleensures that incoming calls are being routed to the proper contacts while maintaining utmost professionalism and courtesy at all times.

Primary Duties and Responsibilities

• High School Diploma or GED required and
• Some college/vocational education preferred

• 1-2 years Telecommunications experience in a hospital/call center environment required

• The incumbent in this role will be required to have excellent customer service skills in addition to excellent verbal communication skills as this individual will be the main point of contact for all stakeholders who will need to be directed to the appropriate parties.
• The incumbent will also be required to communicate effectively in writing.
• The ideal candidate will also be able to function efficiently when there are a high volume of calls and be able to multitask accordingly.