Description
Find your calling at Mercy! The Navigator - vSubstance Use Recovery Program (vSURP) will facilitate the experience of patients at Mercy Virtual Substance Use Recovery Program as the primary point of contact for patients enrolling into the treatment program by providing coordinated personal, professional, and compassionate service. Navigator will perform a wide variety of duties to provide clerical, call center, data collection and clinical support. Activities include admitting/discharging patients, phone call triage, data collection and documentation. The Navigator also supports the daily operations of the clinic with patient registration, check-in, scheduling, or other activities as needed. Mercy's Substance Use Program is a novel program, and this role will serve on a team of highly motivated, team-oriented professionals. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards and the National Association of Social Work Code of Ethics. Position Details:
Education: High school diploma. Bachelor's degree in social work or psychology preferred.
Experience: Previous experience in a behavioral health setting preferred.
Certification/Registration: BLS required or within 6 months of hire.
Other skills & knowledge: Effective oral and written communication skills, customer service focus and skills. Ability to multi-task, detail oriented, with good organizational skills. Ability to handle fast-moving environment with occasional stressful situations. Critical thinking skills with ability to problem-solve. Excellent computer skills with experience in Word and Excel.
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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