Description
Find your calling at Mercy! Under the direction of the Manager, will perform a wide variety of duties to provide clerical and administrative support. Activities include, but are not limited to: phones, billing, appointment scheduling, patient registration, office supply inventory, transcription, filing, insurance verification and other duties as assigned. Interacts with co-workers and members of other departments. Assists in unit operational support tasks; assists with Human Resources management; works cooperatively with others as part of a team and recognizes the importance of group goals. Responds to requests within authorized scope of knowledge and skills. Position Details:
Position Details:
Under the direction of the Manager, this role provides comprehensive clerical and administrative support to ensure efficient department operations. Responsibilities include front desk coordination, patient registration and scheduling, billing support, insurance verification, charge entry, and file and records management while maintaining strict confidentiality.
This position leads and supports clerical functions, including training staff on registration, scheduling, and data entry processes, while ensuring competency across systems such as EPIC and KRONOS. The role also assists with departmental coordination, physician support activities (including credentialing and communication), and monitoring workflows such as denials, productivity, and administrative reporting.
The ideal candidate demonstrates strong organizational and communication skills, works collaboratively within a team environment, and maintains a high level of professionalism in supporting patients, providers, and departmental staff. A focus on accuracy, efficiency, and service excellence is essential.
Qualifications:
Education: High school diploma or equivalent required with coursework in clerical skills.
Experience: A minimum of two years' experience in a medical office setting.
Other: Typing proficiency required. Medical terminology required.
Preferred Experience: Five years of experience in a medical office setting.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support including RN to BSN Assistance, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Why Mercy?From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
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