Patient Service Representative Job Listing at Mercy in Chesterfield, MO (Job ID JR2378592)

Description

Find your calling at Mercy! Position Details:

• Welcomes patients professionally, verifies identity, and manages all front-desk check‑in, check‑out, and scheduling functions.

• Performs clerical duties including phone management, Epic chart creation, scanning, faxing, and maintaining accurate electronic health records.

• Handles daily cash drawer balancing, supports workflow and Epic updates, and ensures proper use and upkeep of clinic equipment.

• Maintains a safe, clean reception area while adhering to confidentiality, infection control, and organizational safety policies.

Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities: 

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.

• Proficiency in basic computer skills, including data entry and word processing.

• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.

•  Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.

• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.

• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Preferred Qualifications
Experience: One year of applicable medical office experience.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.