Patient Service Representative - Womens Health Job Listing at Mercy in St. Louis, MO (Job ID 965345)

Description

Patient Service Representative – Womens Health

Part-Time | 16 Hours/Week | Day Shift

Location: Mercy 10012 Kennerly
10012 Kennerly Rd, Saint Louis, MO 63128

Join our team at Mercy South Womens Health Clinic as a Patient Service Representative (PSR)!
As the first point of contact for patients and visitors, the PSR plays a vital role in creating a welcoming and efficient front desk experience. You'll help ensure smooth daily operations and contribute to a positive patient journey.

• Tuition Reimbursement – Up to $2,000 annually for continuing education
• Health, Dental & Vision Coverage – Starting day one
• Paid Parental Leave – Support for new parents
• 401(k) with Employer Match – Plan for your future
• Dependent Care FSA – $100 monthly contribution for eligible co-workers
• Paid Volunteer Time Off – Give back to your community
• Career Growth Opportunities – Advance your career with Mercy
• Competitive Salary – Recognizing your skills and dedication

Qualifications:

Patient Service Representative

• Education: High school diploma or equivalent
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
  All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only)

• Education: High school diploma or equivalent
• Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.

• Welcome patients with professionalism, verifying identity and ensuring a positive first impression.
• Support front desk operations: answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes.
• Coordinate patient flow through accurate check-ins, check-outs, and appointment scheduling.
• Maintain and verify provider schedules; correct registration errors and manage work queues.
• Communicate with clinical teams and departments to support efficient, coordinated care.
• Schedule procedures and testing, provide good faith estimates, and ensure compliance with the No Surprise Billing Act.
• Address patient concerns with empathy, resolving issues or escalating when needed.
• Manage financial tasks including balancing your cash drawer, working accounts receivable, and setting up payment plans.
• Maintain accurate EHR documentation and uphold patient confidentiality at all times.
• Operate and maintain office equipment; stay current on Epic updates and support new initiatives.
• Ensure a clean, safe, and welcoming reception area in line with infection control and safety standards.
• Participate in team meetings, review internal communications, and contribute to continuous improvement.

We're Bringing to Life a Healing Ministry Through Compassionate Care

At Mercy, you'll be part of a supportive community that's with you every step of the way - especially on the tough days. You'll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve.

What Makes You a Great Fit?

You're compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we'd love to meet you.

Find us at:  

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