Manager Service Desk IOC Job Listing at Norfolk Southern in Atlanta, GA (Job ID 1266879400)

Description

Requisition 38358: B4 Manager Service Desk IOC 

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a  completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique  background, relevant experiences, and passions. We look forward to learning about you.

Note for Safety-Sensitive Positions: Any safety-sensitive position with Norfolk Southern will require the following pre-employment screenings:

• FRA Drug and Alcohol Screen
• Medical Screening
• Background Check

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Primary Purpose:

Provides day to day tactical management of the NS intermodal and automotive network and terminals.

Principal duties:

• Provides effective internal customer service and communication through coordinating with various departments to ensure intermodal and automotive customer shipments are moving and prioritized for movement per our service commitments
• Effectively manages intermodal assets and resource utilization
• Monitors the status of the entire Intermodal system, including Intermodal terminals
• Coordinate plan deviations of Automotive trains with respective groups
• Provides oversight of the Reservation System and the approval process for daily allocations
• Coordinates with Transportation, NOC, and the terminals to identify needs for extra trains, annulments, or train consolidations
• Documents extras and annulments, identifying patterns and opportunities for better Intermodal or Automotive network operations to the NPO
• Notifies appropriate management personnel when selected Intermodal or Automotive trains are delayed and develops plans for recovery
• Serves as the primary point of contact between Intermodal, Transportation, and Foreign Railroad personnel for any terminal or train related issues, including derailments, hazardous equipment spills, damaged or bad ordered equipment, and injuries to personnel
• Coordinates and oversees special moves and unscheduled interruptions with the Transportation, NOC, and Intermodal and Automotive teams including plan deviations
• Establishes, leads, and participates on various conference calls to exchange and receive information pertaining to network and local operating status.

Technical Skills:
- MS Excel/Spreadsheets
- MS Outlook
- MS PowerPoint/Presentations
- MS Word/Word Processing

Job Related Experience:

• Minimum Level: 1-2 years
• Preferred Level: 3-4 years

Education:

• Preferred Level: Bachelor's Degree
• Preferred Majors: None Listed

Skills and Abilities:
- Detail oriented
- Strong Written and Verbal Communication Skills
- Analyzing Problems
- Agile decision making

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.

At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.

Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.