Description
Requisition 38721: B5 Process Owner, PMO
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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail. As part of Norfolk Southern, you'll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.
Primary Purpose:
Norfolk Southern is seeking a manager with the ability and authority to ensure the practice is rolled out and used by all departments within the IT organization. Has overall accountability and responsibility for all PMO process and procedures. Supports the requirements of the stakeholders. This position has accountability for the process architecture, implementation, operation, and improvement of their accountable PMO practices. All functional team operational process managers have a reporting relationship to the process owner. Ensures compliance with PMO practice.
Primary Responsibilities:
Process Strategy
- Prepares and submits the PMO practice strategy to the PMO Leader for approval.
Process Governance
- Chairs the Process Coordinator Council for their owned PMO practice(s).
- Ensures commitment and compliance to Project Management Office policies & processes.
- Identifies gaps/issues and resolves issues that do not require Project Management Office Steering Committee approval.
- Continually working with the PMO team to improve and adapt the current project and governance methodology to meet the company's changing needs.
- Establish PM standards, practices, methods, tools, templates, and reporting metrics to unify department.
- Demand management process, intake of capex and opex projects including enhancements from ideation to approval/decline.
- Portfolio management process, how approved projects are set up and track and reported weekly, monthly, and quarterly.
- Resource management process, how resources are assigned to work, weekly monitoring to adjust and smooth resource allocation throughout the year.
- Financial management process, how project financials are tracked and report through out the life of a project.
- Time management process, determine and monitor how resources track and spend time on work. Determine at what level time should be tracked and reported.
- Develop and enhance project status reporting, RAID reporting and reporting of relevant metrics to provide full understanding of project health.
- Partner with Portfolio Project Management tool owner to ensure tool usage supports PMO process.
- Partner with ITSM to ensure compliance with ITIL practices. .
- Partner with ITSM to develop and enhance how ServiceNow can support all PMO processes.
- Partner with Vendor Management Office to provide metrics needed to ensure external vendor compliance to contractual obligations.
- Work with external vendors to ensure they are following Norfolk Southern process and procedures.
Plans/Projects
- Monitors and reports all project health metrics including compliance to standard operating procedures, SOX and COBIT.
Budgets/Funding
- Develops and manages an PMO practice budget
- Monitors and reports all practice budgets to PMO Leader
Process/Tool Change
- Filters and categorizes submitted process request for change (RFC)
- Approves minor policy and process changes.
- Submits significant changes to the Process Owners Council and major changes to the Steering Committee.
- Monitors the implementation of process changes.
- Coordinates the review and approval of changes to the PPM tool with the Process Owners Council and the PPM Tool Product Owner.
- Develops the process/tool-based training strategy.
Continuous Improvement
- Provides oversight for individual practice improvement initiatives to assure that improvements are achieved.
- Manages policy & process changes using release management.
Policies
- Approves Portfolio level PMO process policies.
- Submits PMO process policies to Process Coordinators Council for review and recommendation and submits recommendations for global PMO process polices to the Process
- Governance Steering Committee.
Measurement and Reporting
- Reviews, monitors, reports, and initiates corrective actions on PMO process KPI and process scorecard.
Process Operations
- Primary process architect that ensures the process design is relevant and fit for purpose.
- Provides input to staffing decisions regarding process managers and process champions.
- Counsels on required resources to support expected process operations.
- Provides feedback on process manager and process champion performance.
Communications
- Conducts process related communications to Stakeholders.
- Primary champion / advocate of the process.
- Provides feedback to Process Owners Council, Process Governance Steering Committee and Process Leader regarding concerns or issues relating to the process or process
- implementation at the cross-organizational level.
Controls and Compliance
- Ensures controls are in place to ensure quality of process deliverables and on-going process performance.
- Ensures controls are in place to ensure quality of project deliverables and on-going project performance.
- Coaches the team members and stakeholders in understanding and implementing the process in the live environment.
- Liaises with other teams as needed.
- Ensures quality of team deliverables.
- Recommends changes to PMO process controls to Process Governance Steering Committee.
- Ensures the success and quality of the process as it applies to cross-functional organizational units.
Education Required
Bachelor's degree, preferably in Information Technology or equivalent work experience
Experience Required
- 3-5+ years of experience in a process ownership roles: defining methodologies, processes, procures, standards, tracking results within IT, PMO or product development organization.
- 5+ years of experience managing projects, programs, and portfolios effectively within an organization.
- Experience in planning and leading agile transformations.
- Experience utilizing and/or managing PPM tools.
- Experience in Agile, Waterfall and Hybrid environments.
- Experience implementing process improvement and governance within IT.
Experience Preferred
- Certified ITIL Professional
- ServiceNow SPM Certified
Work Conditions
Environment: Hybrid on-site (3) days and remote work (2) days per week.
Shift Work: No
On-Call: No
Weekend Work: No
Company Overview
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting www.NorfolkSouthern.com.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
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