Description
At NorthBay Health, the Brand Experience Coordinator plays an important role on the Marketing and Brand team, supporting the systemwide First Impressions program, a highly visible initiative that helps ensure every NorthBay Health facility presents a clean, welcoming, professional, and on-brand environment.
This role supports the Manager, Brand Experience in maintaining consistent brand and facility standards across hospitals, ambulatory centers, specialty clinics, and corporate locations. The coordinator is responsible for organizing audits, tracking compliance, coordinating follow-up actions, and helping ensure that each site meets the organization's expectations for quality, appearance, safety, and brand consistency.
Because the First Impressions program touches every location in the health system, this role works closely with leaders across Marketing, Facilities, Operations, Patient Experience, and site leadership, and has visibility across multiple departments and campuses. In addition to supporting the First Impressions program, this role may assist with signage and environmental branding projects as assigned, helping ensure that NorthBay Health's physical spaces consistently reflect the organization's mission, values, and commitment to excellence
Qualifications
Education: Associate's or Bachelor's degree in Marketing, Communications, Business, Healthcare Administration, Hospitality, or related field preferred.
Experience:
Three or more years of experience in administrative support, project coordination, facilities coordination, marketing support, or related field preferred.
Experience working in healthcare, corporate, hospitality, or multi-site organizations preferred.
Experience using spreadsheets, tracking systems, or project management tools preferred.
Skills:
- Strong organizational and detail-tracking skills.
- Ability to manage multiple tasks and deadlines.
- Strong written and verbal communication skills.
- Comfort working with Smartsheet, Excel, or project management tools.
- Ability to follow established processes and maintain accurate documentation.
- Ability to work independently while supporting program leadership.
- Strong customer service mindset and professional communication style.
- This is an ideal role for someone who enjoys organization, coordination, and problem-solving, and who takes pride in helping create environments that make a strong, positive impression on patients, visitors, and staff.
Interpersonal Skills:
Ability to communicate professionally with leadership, vendors, partners, physicians, and community members.
Ability to work collaboratively across departments.
Ability to represent the Marketing and Brand team in a professional manner.
Demonstrates NorthBay's values and true north including nurturing care, own it, respect relationships, build trust, hardwire excellence.
Hours: Primarily Monday through Friday during standard business hours.
Occasional travel between NorthBay Health locations may be required.
6. Compensation: $28.34 to $34.60 per hour based on years of experience doing the specific duties of the role.
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