Description
At NorthBay Health, the Vice President, Professional & Support Services provides strategic and operational leadership for a broad portfolio of clinical support, diagnostic, facility, and ancillary services. This executive leader ensures the delivery of high-quality, safe, effective, and efficient services that align with the organization's mission, vision, values, and strategic objectives. The VP is responsible for developing and implementing operational strategies, policies, performance standards, and quality improvement initiatives across assigned departments. This role requires strong leadership, financial acumen, operational expertise, and the ability to foster collaboration across clinical, administrative, and community stakeholders.
The successful candidate demonstrates integrity, accountability, political acumen, sound judgment under pressure, and a commitment to continuous improvement and exceptional service delivery.
Key Responsibilities:
Strategic Leadership
- Participate in the development and execution of organizational mission, vision, and strategic direction.
- Establish a clear vision and annual goals for Professional & Support Services that support enterprise-wide objectives.
- Lead strategic planning efforts for assigned departments and service lines.
- Identify opportunities for operational growth, service expansion, and performance enhancement.
Operational Excellence
- Provide executive oversight for assigned professional and support service departments.
- Ensure efficient, effective, and compliant operations across all areas of responsibility.
- Develop, implement, and maintain policies, procedures, standards of care, and standards of practice consistent with current regulations, evidence-based practice, and professional standards.
- Recommend facility, infrastructure, and equipment improvements to support operational excellence and patient care needs.
- Ensure a safe, clean, and regulatory-compliant environment of care.
Quality, Safety & Performance Improvement
- Promote a culture of quality, safety, accountability, and continuous improvement.
- Implement and monitor quality and performance improvement initiatives utilizing methodologies such as Lean, Six Sigma, and project management principles.
- Establish and monitor key performance indicators, service standards, and operational metrics.
- Ensure compliance with all applicable regulatory, accreditation, and safety requirements.
Financial Management
- Assist in the development and management of operating, capital, and labor budgets for assigned departments.
- Monitor financial performance and implement strategies to achieve budgetary goals while maintaining service quality.
- Evaluate resource allocation and capital investment opportunities to optimize organizational performance.
Leadership & Talent Management
- Ensure appropriate staffing levels and workforce planning to support quality service delivery.
- Establish performance expectations and accountability measures for leaders and staff.
- Mentor, coach, and develop leadership teams to achieve operational and professional goals.
- Foster a culture of engagement, collaboration, and professional growth.
Program Development & Community Engagement
- Participate in the planning, development, and implementation of new programs and services.
- Lead or support organizational committees, councils, and workgroups as assigned.
- Build and maintain productive relationships with physicians, staff, vendors, community partners, and external stakeholders.
- Oversee vendor relationships and ensure compliance with contractual obligations.
- Represent the organization in community and professional activities and provide leadership when appropriate.
Areas of Responsibility
The Vice President, Professional & Support Services has executive oversight for the following departments and programs:
Diagnostic Imaging
- Computed Tomography (CT)
- Magnetic Resonance Imaging (MRI)
- Radiology
- Nuclear Medicine
- Ultrasound
- PET/CT
- Stereotactic Breast Imaging
Engineering & Facilities
- Engineering
- Plant Maintenance
- Clinical Engineering
General Services
- Environmental Services
- Nutritional Services
Laboratory Services
- Laboratory
- Pathology
Pharmacy Services
- Pharmacy
- Anticoagulation Clinic
Safety & Security
- Security
- Safety Programs
Environment of Care
Qualifications
Education
- Master's degree in Healthcare Administration, Business Administration, Public Health, or a related healthcare field from an accredited institution required.
- Additional executive leadership training or certifications preferred.
Licensure/Certifications
- Membership in the American College of Healthcare Executives (ACHE) preferred.
Experience
- Minimum of 7–10 years of progressive senior leadership experience in healthcare operations.
- Experience leading multiple departments within a hospital or health system environment required.
- Multi-hospital or integrated health system leadership experience preferred.
Knowledge, Skills & Abilities
- Strong knowledge of healthcare operations, regulatory requirements, accreditation standards, and quality management principles.
- Experience implementing performance improvement methodologies, including Lean, Six Sigma, and project management frameworks.
- Demonstrated financial management and budget oversight expertise.
- Exceptional leadership, organizational, and change management skills.
- Politically astute with the ability to navigate complex organizational environments.
- Proven ability to build trust, credibility, and collaborative relationships across all levels of the organization.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Ability to manage multiple priorities and perform effectively in a fast-paced, evolving environment.
Leadership Competencies
- Strategic Thinking
- Operational Excellence
- Financial Stewardship
- Quality & Patient Safety Focus
- Relationship Building
- Change Leadership
- Accountability
- Integrity & Professionalism
- Talent Development
- Community Engagement and Partnership Building
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