
Description
Vision: Wisconsin's first choice for casino entertainment.
Mission: Gaming professionals working together to provide a friendly, safe, and fun gaming experience.
Values: Professionalism, Accountability, Respect, Integrity, Sincerity.
The duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position.
FIRST POSTING OPEN TO ONEIDA ENROLLED TRIBAL MEMBERS
SALARY: $16.39 /Hr. (NEGOTIABLE; PLUS COMMISSION BASED ON PREFORMANCE)
After successful completion of the probationary period, employee will receive off probation wage increase.
Shift Differential:
Monday-Thursday (6pm to 6am) - $1.00 per hour worked
Friday 4pm to Saturday 4am - $3.00 per hour worked
Saturday (4am to 4pm) - $2.00 per hour worked
Saturday (4pm to 4am) - $3.00 per hour worked
Sunday 4am to Monday 6am - $2.00 per hour worked
POSITION SUMMARY:
Greet guests in a friendly, professional and courteous manner, answer and respond to questions and needs of casino patrons; provide directions as requested.
DUTIES AND RESPONSIBILITIES:
- Provide friendly, fast and helpful customer service to all guests and team members and has the resiliency to deal with challenging situations.
- Resolve guest concerns in a timely manner and when necessary, referring to appropriate department supervisor.
- Track and monitor guest feedback and participation on an on-going basis to determine and evaluate program effectiveness.
- Build guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management.
- Greets guests on casino floor, establish rapport, and provides complimentary amenities, based upon specific casino guidelines.
- Assists guests with questions as they relate to the property, loyalty programs, and current promotions.
- Receive and forward accurate messages from guests as requested.
- Attend and host guests onsite/offsite events in various areas as assigned.
- Maintain a high level of guest service, professionalism, confidentiality, and discretion in all communication.
- Seek new and targeted players and to inform them of the benefits of all player development programs.
- Develop, maintain and analyze database for opportunities and productivity.
- Assist Executive Host with comping and distributing compensation or promotional items to eligible patrons as necessary.
PREFERRED QUALIFICATIONS:
- One (1) year of CMP (Casino Marketplace) database experience.
MINIMUM QUALIFICATIONS:
- Must be eighteen (18) years of age or older.
- High School Diploma, HSED Diploma or GED Certification is required; applicants age fifty (50) and older are exempt from this requirement.
- Years (3) years in marketing, sales, hospitality, customer service or Gaming related experience.
- Frequently walk, use hands, handle, reach with hands and arms, talk and hear.
- Work is generally performed in a casino setting with a higher noise level. Evening, and/or weekend work is frequently required. There is frequent interaction with the employees and patrons. Travel may be required for training, meetings, conferences, presentations, and other events.
- Work environment may NOT be smoke or dust free.
- A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
Department: Marketing
This is a full time position
Closing Date: October 16, 2025
Transfer Date: October 16, 2025
Apply on company website