Academic Success Coach - SSOC Job Listing at OSU-Oklahoma City in Oklahoma City, OK (Job ID 492614)

Description

Campus

OSU-Oklahoma City

Contact Name & Email

Abbey Hardin, abbey.hardin@okstate.edu

Work Schedule

Monday through Friday, 8:00am-5:00pm with occasional evenings and weekends.

Appointment Length

Regular Continuous/Until Further Notice

Hiring Range

$17.92 - $18.64

Hourly

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

About this Position

The Academic Success Coach works with faculty and staff to facilitate and support the curricular and co-curricular development and retention of OSU-Oklahoma City students. The Academic Success Coach provides academic support services via individual and small group meetings, workshops, and classroom presentations with the goal of helping students develop and implement strategies to succeed academically. 

Required Qualifications

• Bachelor's (degree must be conferred on or before agreed upon start date)
• Minimum of two years work experience providing customer service, problem solving, and effective communication with diverse constituents.
• Minimum of two years teaching, training, or success coaching experience.

Skills, Proficiencies, and/or Knowledge:

• Knowledge of and ability to follow college policies and procedures.
• Knowledge of educational tutoring, principles, practices, techniques, and theory.
• Knowledge of student success initiative development and implementation.
• Knowledge of student resources, referrals, and services.
• Skill in listening to issues, synthesizing information, and reaching sound conclusions.
• Skill in presenting ideas and concepts orally and in writing to a diverse audience and adapting communication style to that audience.
• Ability to network effectively to forge strong stakeholder relationships that maximize retention efforts.
• Ability to relate to a diverse population and to maintain composure when faced with difficult situations.
• Ability to multi-task and organize, prioritize, and follow multiple projects and tasks through to completion with an attention to detail.
• Ability to analyze problems, identify solutions and take appropriate action, resolve problems using independent judgment and decision-making processes.
• Ability to handle multiple tasks and prioritize effectively with a high degree of accuracy and attention to detail.
• Strong interpersonal skills and ability to communicate diplomatically, clearly, and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately with all students, faculty, staff and community partners.
• High degree of initiative to work independently and collaborate in a team environment.
• Demonstrated knowledge of office technologies including but not limited to office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications

• Bachelor's degree in education, social work, or human services, or a bachelor's degree with relevant experience assisting high school students, college students, or adult learners.

• Experience providing instruction, success coaching, or counseling to adult learners.

Essential Job Functions:

1. Provide high quality academic support services to students, including education regarding time management and organizational skills, study skills, and assistance with task analysis.
2. Assist students with establishing schedules for completion of academic work and balancing academic responsibilities/requirements with non-academic life. Meet with students to establish these schedules, with periodic follow-up to ensure utilization and progress toward goals.
3. Assist in the establishment and maintenance of effective systems for monitoring and assessing student support and retention
4. Provide assistance via meetings, emails, and phone calls to students identified as at risk via the early alert system.
5. Schedule periodic classroom visits to promote the Student Success & Opportunity Center (SSOC) and its services.
6. Work with the Director of Student Retention and Success and other subject experts to develop, maintain, and deliver student success workshops to be delivered in the SSOC or individual classrooms as requested.
7. Consult with faculty across campus on best practices in student success and retention in their fields.
8. Assist with and provide academic support to specific assigned cohorts or programs (for example, Federation for Advanced Manufacturing Education-FAME, international students, students on academic probation, etc.).
9. Assist students with general questions, computer help, or in connecting with a tutor.
10. Answer phone calls and check phone messages regularly.
11. Organize and maintain various files, including confidential files.
12. Complete all mandatory training and participate in a minimum of two professional development opportunities each year.
13. Perform other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Working Conditions:

• Must be able to work flexible hours to include some nights and weekends.

• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.

Physical Requirements:

• Duties require extended periods of sitting, talking and listening.
• Duties require extensive use of computers, telephone and other office equipment.

• Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).

 

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodation.

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