Paladin Security is Hiring an Operator – Security Control Centre Job Listing at Paladin Security in Vernon, British Columbia, BC (Job ID 798250)

Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

At Paladin Security, we lead with care, professionalism, and purpose. Our Security Control Centre is the nerve center for safety, communications, and rapid emergency response across the province. If you're calm under pressure, thrive in dynamic environments, and are passionate about security and technology — we want to hear from you.

What You'll Be Doing

As a Security Control Centre Operator, you'll play a vital role in 24/7 operations:

• Monitor alarm events, live incidents, and surveillance video
• Dispatch emergency services and security staff when needed
• Handle after-hours service requests and triage tech/system issues
• Maintain detailed incident logs and evidence reports
• Operate integrated software platforms (CCTV, Access Control, Intrusion)
• Manage high-volume communication via phone, email, and internal systems
• Conduct daily compliance audits
• Remain calm, organized, and professional in high-stress scenarios

Requirements

Must-Have Criteria

• Minimum 1 year of experience in the security industry
• Minimum 6 months of control centre or command center experience
  (Note: Call center/customer service alone is not sufficient)
• Minimum 6 months of experience administering Security Access Software (e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching/deployment experience
• Minimum 6 months using integrated security systems (CCTV, Access Control, Intrusion Detection)
• Various shifts available – however, must be Available & willing to work Afterhours (Graveyard or Afternoons/Evening) as well as Weekday and Weekend shifts (as part of a FT structure)
• Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)
• Positive customer service experience in a professional environment
• Strong computer proficiency, especially in Microsoft Office
• Typing speed of at least 40 words per minute
• Legal authorization to work in Canada

Nice-to-Have Criteria

• Strong time management, organizational, and prioritization skills
• Ability to work independently in high-pressure, fast-paced environments
• High level of discretion and confidentiality in handling sensitive information
• Deep knowledge of security threat/risk assessments
• Cognitive flexibility and adaptability to rapidly changing situations
• Experience working with Photo ID software, hardware, and HID card systems
• Experience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)

Pay-Rate: $32.85/hr

Work days: Work days: Sunday - Monday 2230-0630

Friday - Saturday 1430-2230

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance

 Apply on company website