Network Operations Center Analyst Job Listing at Paycom in Oklahoma City, OK (Job ID 195847)

Description

The Network Operations Center (NOC) provides Paycom with 24-hour oversight into the health and performance of Paycom technology, as well as ensuring that uptime-effecting events are handled appropriately and with urgency. The Network Operations Center Analyst ensures their assigned day to day NOC responsibilities get handled efficiently and diligently.

RESPONSIBILITIES

• Support multiple technical teams in a 24 x 7 x365 environment with high uptime requirements. Varied shift schedules may include day or evening hours.
• Monitor ticket queues reviewing critical tickets and evaluating trends.
• Monitor network, system, database, and application health.
• Provide timely response to all uptime events, outages, or performance alerts. Follow playbooks and identify issues that require escalation to appropriate technical teams.
• Work support tickets assigned to the NOC.
• Document activities and actions in accordance with standard team procedures.
• Follow up on outage and performance alerts to verify they are acknowledged and being addressed.

Education/Certification:

• Bachelor's degree or equivalent years of experience.

Experience:

• General knowledge of operating systems, networks, databases, and web applications
• General knowledge of Microsoft Office applications (Excel, Word, Power Point, and Outlook)
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel in high-stress situations
• Write and document clear technical procedures
• Utilize dashboards and charts to understand and evaluate system resource utilization. Requires knowledge compute components such as RAM, CPU, and storage.

Additional Requirement(s):

• Due to the nature of this position and the need for employees in this position to either work an on-call schedule or be on site within a short period of time, the successful applicant must live within 45-miles of the posted office location.

PREFERRED QUALIFICATIONS

Education/Certification:

• Bachelor's degree in MIS, Info Sys, Computer Science, or other related

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc