Description
Position Summary:
The role will manage a variety of responsibilities, including assigned tasks, communication between teams and departments, and supporting business leaders with reporting and metrics. They will assist with processing refunds, ensuring quick turnaround times, which will improve customer satisfaction. They will be responsible for viewing and updating various salesforce records including post sale cases, improving communication and visibility to the team. They will provide a direct impact on customer experience and improved cycle times throughout the sales process through not only their own work but by alleviating tasks from others throughout the department, allowing them to focus on customer experience and interactions. The administrators may also be responsible for customer calls, emails, and overall communication when associates are out of office or work volume.
Responsibilities:
• Assist customers with scheduling the pick of their vehicles
• Fulfill administrative responsibilities, i.e. general releases via DocuSign, refund workflows, customer follow-ups, etc.
• Handle various assigned tasks established by leadership and based on business need.
• Assist with salesforce reporting to different groups, such as Premier Finance and Penske Fleet Management, allowing visibility and accountability for actionable items.
• Communicate between internal and external customers, contacts, and vendors (outbound calls with customers and maintenance facilities and shops)
• Act as a back-up when associates are out of office or work volumes requires cross training with other roles.
• View and update cases, including Service Coordinator/post-sale cases.
• Other projects/tasks as assigned.
Qualifications:
• At least 1 year of experience in an administrative or customer service role either in a Call Center environment or in a customer facing / retail environment is required.
• High school diploma or equivalent required.
• Excellent written and oral communication and interpersonal skills required.
• Strong multi-tasking and organizational skills required.
• Ability to work in a fast-paced environment and remain accurate required.
• Proficiency with computers including Microsoft and Windows based programs.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Administrative
Job Family: Marketing & Communications
Address: ATTN: VCL REMARKETING 2561 Bernville Rd
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2509186
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