Description
Department Assistant (Call Center) - Occupational Health
Full-Time | Monday - Friday | 8:00 AM - 4:30 PM
Begin your career with ProHealth Care and become part of a dedicated team in Occupational Health. We are seeking a Department Assistant to support our call center, helping coordinate patient scheduling and clinic operations. This role is essential in ensuring a seamless experience for our patients and providers while working in a fast-paced, team-oriented environment.
What You'll Do:- Answer and direct calls, schedule appointments, and provide administrative support to the Occupational Health team.
- Assist in managing patient records and coordinating with clinics across multiple locations.
- Work closely with providers and staff to ensure efficient scheduling and workflow.
- Support front desk check-in as needed at clinic locations.
- Experience in a healthcare setting preferred; EPIC experience a plus.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- A commitment to providing exceptional service to patients and colleagues.
- Work-life balance with a consistent Monday-Friday schedule.
- Comprehensive benefits package, including Generous PTO, insurance options, tuition reimbursement, and 401K match.
- A collaborative, supportive team where your contributions make a difference.
If you are organized, customer-focused, and thrive in a dynamic healthcare setting, we'd love to hear from you! Apply today and #BeginYourStory with ProHealth Care.
What You Will Do:
The Department Assistant is responsible to perform a variety of administrative and clerical duties in an organized, timely and accurate manner. This individual is primarily responsible for scheduling appointment in the EPIC Electronic Health Record System.
Other Responsibilities Include:
Promptly answers/responds to phone calls, voicemails, and emails.
Coordinates departmental new hire orientation including issuing equipment and supplies, providing a tour and introductions, reviewing non-clinical policies and providing overview of computer, voicemail, etc.
Updates departmental policies and procedures.
Coordinates computers for clinical staff including issuing, ordering accessories, keeping equipment charged and supplied, and troubleshooting.
Assists in updating and maintaining staff schedule calendars.
Updates departmental website as needed.
What you will need:
- High school diploma or equivalent.
- Related experience preferred.
- EPIC experience needed at this time *CA #LI-MO
Why Join ProHealth Care:
We have nearly 5,000 dedicated clinical and non-clinical employees and physicians who work together every day to serve the health and well-being of our community. At ProHealth Care everyone contributes to the care our patients receive. And, everyone is treated with kindness and respect in our welcoming environment.
This Position Will Offer You:
- Engaging and community focused culture
- Competitive Salaries
- Opportunity for professional career growth
- Robust benefits for full-time and regular part-time roles, including Generous PTO; Choices in insurance; HSA; Tuition reimbursement; immediate 401K match; discounted tickets to various entertainment, social, and sporting events
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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