Description
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Job Description :
SUMMARY
This position will provide application support to users who operate Transportation Management and Distribution Management Systems.
ESSENTIAL FUNCTIONS
Facilitate technical meetings to drive the recovery of issues.
Responsible for the analysis, troubleshooting and resolution of second level technical incidents while adhering to departmental procedures.
Partner with the Infrastructure and Application teams to ensure issues are resolved in an efficient and timely manner.
Proactively learn new technologies to support applications as they become part of the Ryder portfolio.
ADDITIONAL RESPONSIBILITIES
Performs other duties as assigned.
EDUCATION
Bachelor's degree Degree with emphasis preferably in Transportation, Logistics and Computer Science/Business or equivalent work experience..
EXPERIENCE
Five (5) years or more experience 5 or more years experience in IT, preferably in Transportation and/or Logistics.
Five (5) years or more experience 5 years of work experience providing onsite/remote technical support.
experience Previous Warehouse and Transportation Management experience a plus. preferred
SKILLS
. Ability to effectively and clearly communicate to the end-user community, tailoring the communication style/method to the specific need, and be able to discuss technical solutions in a non-technical manner.
. Ability to quickly learn new applications and new technologies to produce high quality work with minimal supervision.
Strong oral and written communications skills.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
. Self-starter with ability to work independently and as member of a team and capable of independent decision making.
. Intermediate organization skills with the ability to prioritize work effectively.
Flexibility to operate and self-driven to excel in a fast-paced environment.
. Works well under pressure, successfully meets schedules.
. Capable of multi-tasking, with excellent time management skills.
Detail oriented with excellent follow-up practices.
. Be able to travel domestic up to 50% including some international.
. 24 x 7 availability.
. Intermediate customer service skills
KNOWLEDGE
Linux and Unix. Microsoft Office/Microsoft SQL and Oracle SQL to create, select, execute and delete statements.; intermediate level.
Intermediate analytical/technical ability and problem solving/troubleshooting skills.; intermediate level.
Possess knowledge of the supporting business process and functionality of assigned applications.; intermediate level.
LICENSES
TRAVEL
40-50%Job Category: Application Development, Delivery & Support
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$65,000.00
Maximum Pay Range:
$75,000.00
Benefits Information:
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees :
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Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
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