Operational Support Representative Job Listing at Ryder in Philadelphia, PA (Job ID R154999)

Description

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

Job Description :

Summary

The Operational Support Specialist will receive inbound phone calls at our call center from Ryder personnel and will assist with ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues as they arise. additional requirements may require audits. The ideal applicant would be a personable problem solver.

Essential Functions

• Provide timely assistance with regulatory questions, ELDs and related regulatory questions, assistance with trip related transactions and handle other trip related questions and issues. Escalate issues as needed.
• Effectively handle all calls and follow up calls with drivers as necessary to ensure all issues are resolved to their satisfaction. Process internal requests on demand for a variety of topics.
• Accurately document all interactions, issues, and resolutions.
• Report recurring issues or trends to supervisors to help identify areas for process improvement.
• Maintain up-to-date knowledge of changes in policies. Follow all company policies and procedures when handling calls, ensuring compliance with industry regulations and internal guidelines.

Additional Responsibilities

• Handle calls from personnel .
• Miscellaneous data entry.
• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills., Required
• Ability to work in a fast paced environment with occasional process changes., Required
• Strong customer service skills with displayed enthusiasm, great voice tone, and empathy with drivers who are experiencing a breakdown., Required
• Strong verbal and written communication skills, Required
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)., Required
• Flexibility to operate and self-driven to excel in a fastpaced environment. Must be accustomed to busy phones., Required
• Demonstrates time management and priority setting skills., Required
• Capable of multi-tasking, highly organized, with excellent time management skills., Required
• Ability to work independently and as a member of a team., Required
• Detail oriented with excellent follow-up practices., Required

Qualifications

• H.S. Diploma/GED, Required
• One (1) year to Three (3) years or more in logistics, transportation, warehouse or related field, Required
• 1 year or more in Experience in logistics, transportation, call centerenvironment, Preferred
• 1 year or more in Experience with both US 49 CFR and CanadianSOR/2005-313 (hours of service regulations), Preferred
• Knowledge of US and Canadian DOT regulations Intermediate, Preferred
• Basic computer and typing skills Intermediate, Required

Travel

• No

Job Category: Logistics

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Hourly

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees :

If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .

\#wd