Description
Description
Do you enjoy resolving desktop computer issues? If so, come join our dynamic team providing support to government agencies with Tier-1 and Tier-2 support. We are looking for a self-starting, highly motivated candidate to provide first level Help Desk and Desktop Support. In the position, you will be providing both phone support for those with technical questions as well as providing in-person desktop support as the need arises within our facility. The opportunity is at a US government facility in the downtown Dallas, TX area.
Since this is a highly interactive position, customer service skills, mental focus, neat appearance (business casual) and 1-3 years prior experience with troubleshooting technical issues involving Windows operating systems, software applications, and laptop hardware is required. The supported environment includes:
- Dell laptops and desktops of various models.
- Active Directory network with users connected via wired, wireless and Juniper VPN connections.
- Windows 10/11, Microsoft Office 365, and 2016.
- Apple mobile devices (iPhone/iPad) and Avaya VOIP phone system.
- Adobe and many other typical and non-typical software packages
- Video conferencing equipment (Crestron, Cisco, MMRS) and Microsoft Teams
This position incorporates both Tier-1 and Tier-2 IT Support duties; Experience entering, updating, and closing tickets in ServiceNow is a plus. The ideal candidate should be versed in the above technologies and may be asked to assist with user moves, new equipment deployment, and inventory tracking. At times, clearly written user or technical guides may need to be created in association with ongoing projects.
All work is to be performed at the office location. No travel/field support is expected. You will work as part of the Dallas IT team, sharing solutions and workloads with network, telecom, web and security teams as the need arises.
Qualifications
In this primary support role, the candidate will be best served by:
Must be a U.S. Citizen with the ability to obtain a Public Trust clearance.
- Analytical troubleshooting and problem-solving skills.
- Concise and clear communication abilities.
- Demonstrated experience in managing their time and priorities.
The most desirable candidates will possess:
- Knowledge of Office 365 and familiarity with Windows 11
- Experience with preparing and delivering laptop installations
- Experience with desktop imaging
- Experience supporting O365
- Experience with Active Directory
- Experience using a ticketing tool such as ServiceNow
- Experience supporting mobile devices
- Certifications to include CompTIA A+, Network+, Security+, or ITIL v3
Typical Education and Experience:
· AA Degree in related discipline and 1-2 years related experience; Or, High School and 2-3 years of related experience with relevant certification.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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