Desktop Support Job Listing at SAIC in Anchorage, AK (Job ID 2510561)

Description

Description

SAIC is seeking a Desktop Support in Anchorage, AK on Elmendorf, AFB to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.

NOTE: Must be willing to travel within a 2 hour radius, to other USACE locations, during work hours.

NOTE: This position can support ~$60k+ (depending upon experience and skill level)

JOB DESCRIPTION:

• Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals.
• Configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoot printer, computer, and peripheral incidents.
• Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
• Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE:

• Associates and three (3)+ years of related experience; additional two (2) years of experience accepted in lieu of degree.
• Experience in Tier II helpdesk environment.
• Experience installing and configuring Windows 10 and MS Office 365 applications.
• Experience using ServiceNow or a similar ticketing system.
• Must be able to work Monday through Friday; 8 hour shift any time between 6AM and 6PM local time. After hours support may be required at times.
• Must be willing to travel when necessary.
• Must have a valid driver's license and willing to travel to other locations within 2 hour radius during work hours.

REQUIRED CERTIFICATIONS:

• Current DoD 8570 IA Baseline Certification, IAT Level I or higher (examples: A+ CE, Network+ CE, Security+ CE, CySA+, CCNA-Security etc.)

REQUIRED CLEARANCE:

• Must be able to obtain a full Secret Clearance; Interim Secret Clearance required prior to start; SAIC will help to obtain.
• Must be a current US Citizen.