Field Engineer Principal Job Listing at SAIC in Huntsville, AL (Job ID 2616707)

Description

Description

SAIC is seeking a Field Service Representative (FSR) Lead to support the U.S. Army's Maneuver Short-Range Air Defense (M‑SHORAD) program. The FSR Lead will provide onsite technical expertise, leadership, and coordination for fielding, operation, troubleshooting, and sustainment of the M‑SHORAD system across CONUS and potentially OCONUS locations.

This role will serve as the senior onsite technical focal point for both the customer and SAIC, overseeing a team of FSRs, ensuring high system availability, and driving consistent execution of maintenance and training activities in support of mission readiness.

Responsibilities

• Lead FSR Team Operations
  • Provide day-to-day leadership, tasking, and oversight of a team of field service representatives supporting M‑SHORAD units.
  • Serve as primary onsite interface with government leads, unit leadership, and SAIC program management.
  • Coordinate FSR schedules, deployment rotations, travel, and coverage to meet operational requirements.
• Technical Support & Maintenance
  • Provide advanced troubleshooting, fault isolation, and corrective actions on M‑SHORAD platforms and subsystems (e.g., sensors, weapons, mission equipment, C2, communications, power).
  • Guide and mentor FSRs in diagnosing hardware, software, and integration issues; escalate complex issues to engineering teams as required.
  • Perform and oversee preventive and corrective maintenance, inspections, system upgrades, and modifications in accordance with technical manuals and approved procedures.
  • Ensure accurate use of test equipment, diagnostic tools, and software utilities.
• Fielding, Integration & Configuration Management
  • Support new system fielding, platform integration, and acceptance testing activities.
  • Validate configurations, load software and firmware updates, and confirm system operation post‑maintenance or modification.
  • Maintain configuration control and documentation for all assigned systems.
• Customer Interface & Reporting
  • Provide technical briefings, status updates, and recommendations to military leadership and program stakeholders.
  • Capture, track, and report system performance, failures, maintenance actions, and trends using government and SAIC reporting tools.
  • Contribute to root cause analyses and corrective action plans for recurring issues.
• Training & Documentation
  • Plan and conduct operator and maintainer training for unit personnel, including new equipment training (NET), sustainment training, and on‑the‑job instruction.
  • Develop or refine training materials, checklists, quick‑reference guides, and standard operating procedures (SOPs).
  • Provide feedback to engineering and logistics teams to improve manuals, troubleshooting guides, and technical data.
• Safety, Compliance & Quality
  • Ensure all activities are performed in accordance with Army regulations, safety standards, and site policies.
  • Enforce adherence to quality, security, and export control requirements throughout maintenance and support operations.
  • Identify and implement process improvements to enhance reliability, maintainability, and supportability of the M‑SHORAD system.

Qualifications

Education Requirements:

• Bachelor's degree in a related technical field and five (5)+ years of relevant field service/maintenance experience; Additional six (6) years' experience can be considered in lieu of degree (per contract vehicle).

Clearance Requirements:

• Active Secret security clearance or the ability to obtain and maintain one; U.S. Citizenship required.

Required Skills:

• Prior experience as a Field Service Representative, Senior Maintainer, or similar role in support of U.S. Army weapon systems, ground combat platforms, air defense, C2, or sensor systems.
• Demonstrated experience leading or supervising field service teams, maintenance sections, or technical support personnel in an operational environment.
• Strong understanding of troubleshooting methodologies across hardware, software, networks, and vehicle/platform integration.
• Ability to read, interpret, and apply technical manuals, engineering drawings, and schematics.
• Proficiency with standard Army maintenance processes and tools (e.g., 5988‑E / 2404, GCSS‑Army or equivalent).
• Ability and willingness to travel and/or deploy to austere environments, including OCONUS, for extended periods as required by the mission.

Desired:

• Direct experience with air and missile defense systems.
• Experience supporting combat vehicle platforms, including integration of mission equipment.
• Prior military service in an air defense, combat arms, or related technical MOS (e.g., 14-series, 25-series, 91-series).
• Familiarity with Army test equipment and diagnostic tools, including BIT/BITE and platform‑specific tools.
• Experience with formal training delivery, instructor roles, or training development.
• Prior experience working on a major DoD acquisition or sustainment program with a prime contractor or OEM.

Physical Requirements

• Ability to lift, carry, and move equipment and components up to [50] pounds.
• Ability to work in field and shop environments, including on and around tactical vehicles.
• Ability to work in varying environmental conditions (heat, cold, dust, noise) and to meet deployment medical requirements, as applicable.