General Officer Flag Officer Technician Job Listing at SAIC in Colorado Springs, CO (Job ID 2610206)

Description

Description

Service Desk General Officer/Flag Officer Technician

We are seeking a GOFO Technician to support our NORAD/NITES program in Colorado Springs, CO. This is an onsite role requiring an active Secret clearance with the ability to obtain a TS/SCI. The qualified candidate must be able to perform the below while servicing General and Flag Officers.

Responsibilities: 

• Installing, configuring, and maintaining operating system workstations in support of business processing requirements.
• Software installations and upgrades to operating systems and layered software packages.
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
• Imaging NIPR & SIPR devices to achieve optimum performance levels.
• Experience installing, uninstalling and troubleshooting Trusted Thin Clients (TTC) and a basic understanding of a virtual environment.
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
• Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service.
• Contacting customers to provide real time updates regarding incident and/or service request(s).
• Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users.
• Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO).
• Administrative privileges and experience using Active Directory such as creating, moving and deleting users and computers.
• Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices.
• Installing, configuring & provisioning SVOIP devices through a call manager.
• Resolving technical issues through a remote access capability.
• Familiarization with Xerox & HP printers to include Print Management functions.

 

Required:

• Minimum Secret or higher clearance with a Bachelors and 2 years of experience. Additional experience can be used in lieu of a degree.
• Must have a CompTIA Security + Certification at time of hire 
• Must be able to communicate effectively via telephone or in person
• Must be able to present themselves in a professional manner
• Must be willing (if needed) to commute to a different location on Peterson SFB
• Must be able to complete the MD-100 Percipio Course 30 days after start 

 

Must have 2 or more years' experience with: 

• Installing, configuring, and maintaining operating system workstations in support of business processing requirements
• Software installations and upgrades to operating systems and layered software packages
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
• Imaging NIPR & SIPR devices to achieve optimum performance levels.
• Experience installing, uninstalling and troubleshooting Trusted Thin Clients (TTC) and a basic understanding of a virtual environment.
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
• Maintain a continuous monitoring effort for all incident and service request to ensure a continuous improvement environment for quality of service
• Contacting customers to provide real time updates regarding incident and/or service request(s)
• Maintained access to NIPR, SIPR workstations, and all additional programs used to assist the N & NC users
• Knowledge of DoD Mailbox provisioning using DOD Enterprise Provisioning Online (DEPO)
• Administrative privileges and experience using Active Directory such as creating, moving and deleting users and computers.
• Configuring, imaging, troubleshooting and utilizing Commercial Solution for Classified Solutions (CSFC) devices
• Installing, configuring & provisioning SVOIP devices through a call manager.
• Resolving technical issues through a remote access capability
• Familiarization with Xerox & HP printers to include Print Management functions
• Bachelors in related field or HS and 4 years of experience.

 

Preferred skills

• Knowledge of C2BMC and VLC application
• Comprehends and Informs user base of educated responses in network outages or degradations
• Develops tier 0 implementations to enhance the network environment
• Understanding of incident management and COMSPOT reporting
• Ability to adapt in a fast pace and high demand environment
• Flexibility to provide services during and outside of regular business hours if requested by Government Service Owners/Teams
• Comprehension of service desk Tactical Training Processes (TTP) & Standard Process Models (SPM)
• Develops and promotes standard operating procedures.
• Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Basic Understanding of DoD environment
• Must be comfortable carrying up to 35-50 lbs.
• Performing tier 1 troubleshooting at the physical layer
• General knowledge on computer functions, shortcuts and virtual environments

 

 

 

 

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and 0 years related experience. Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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