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Company: SAIC
Location: Rock Island, IL
Career Level: Entry Level
Industries: Technology, Software, IT, Electronics

Description

Description

SAIC is currently seeking a Helpdesk Services Support for the Army's Mission Command Information Systems (MCIS) onsite at Rock Island, IL. 

Job Description:

  • Assist and provide end-user support and serve as auxiliary support for Video Teleconferencing (VTC) operations

  • Support the local Desk Side Support Technician & VTC Specialist

  • Provides troubleshooting, repairing and debugging T1 computer systems

  • Helps with maintenance problems or bugs to design engineering/software engineering

NOTE: This position requires up to 25% of travel. 

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: 

  • BS degree and 0 years related experience (4yrs experience accepted in lieu of degree)

REQUIRED QUALIFICATIONS/SKILLS:

  • Experience in desk side or end-user technical support

  • Strong troubleshooting skills across hardware, software, and peripherals

  • Advanced printer troubleshooting experience

  • Ability to work independently with minimal supervision

  • Strong communication, organization, and customer service skills

     

REQUIRED CLEARANCE:

  • Able to obtain a DoD Secret Clearance prior to start

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


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