Description
Description
SAIC has an immediate opening for a Desktop/PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill, AFB FL.
We are seeking a Desktop/PC Technician to join our IT team. The successful candidate will be responsible for providing direct Tier I–II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure.
Duties include but are not limited to:
- Troubleshooting and proactively resolving technical issues
- Responding to requests for technical support
- Providing recommendations for technical support
- Providing technical problem solving for customer support of database
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
- Installing and configuring application and operating system software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues
- Removing old equipment and performing data migration to new machines
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
- Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
- Analyzing and making recommendations for hardware and software standardization
Qualifications
Qualifications:
- DoW 8140 compliant under the Work Role Code 411 - Technical Support Specialist - Intermediate level or higher.
- At least 1 year of previous experience working as a PC Tech or Help Desk.
- Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
Education/Years of IT Experience:
- Min 6 years with HS Diploma, 4 years with AS/AA degree, or 2 years with BS/BA.
Clearance Requirement:
- A DoD security clearance at the TS/SCI level is required.
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