Description
Description
SAIC has an immediate opening for a ServiceNow Administrator in Annapolis Junction, on a very exciting program! In this role you will do many different things such as:
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Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
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Manage IT system infrastructure and any processes related to these systems
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Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc
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Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
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Provide support for the escalation and communication of status to agency management and internal customers
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Provide support for the dispatch system and hardware problems and remains involved in the resolution process
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Configure and manage UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
Qualifications
Must currently hold an Active TS/SCI and Poly clearance
Bachelor's degree, or commensurate experience can be substituted for the degree
Minimum of 14 years of experience as a Systems Administrator in programs and contracts of similar scope, type, and complexity is required
6 years of experience with Service Management (ITSM) is required
4 years of experience with ServiceNow Technology platform is required
2 year experience integrating ServiceNow with other applications is required
Desired:
ServiceNow System Administrator certification
DoD 8570 compliance Information Assurance Technical (IAT) Level II certification
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