Description
The IT Support Specialist serves as the primary front-line support resource for all end-user technical issues. This role is responsible for resolving a wide range of hardware, software, access, and connectivity issues while leveraging multiple enterprise IT platforms. The position also plays a key role in ticket triage and workflow management, helping ensure efficient issue resolution across the IT team. The Basics: Location: Midvale, UT Days/Hours: Monday – Friday In-Office These are just a few of the benefits you can expect from working with Savage: Excellent benefits including medical, dental, vision, PTO, Holidays, Profit Sharing, and 401(k) with match. Uniform Services Time Off (USTO) Uniform Services Differential Pay A culture that appreciates Team Members What you'll be doing: Help Desk & User Support Serve as the primary point of contact for all incoming help desk calls and support requests. Troubleshoot and resolve end-user issues involving hardware, software, operating systems, and network connectivity. Provide support for printers, peripherals, VPN access, network shares, and general workstation issues. Assist users with Microsoft Office applications, SharePoint, web-based applications, and browser-related issues. Support Okta MFA authentication issues and access-related requests. Endpoint & Account Administration Perform user account management tasks using Active Directory, Intune, and related identity platforms. Assist with device enrollment, first-time logins, and endpoint configuration. Support endpoint security tools, including SentinelOne and Zscaler. Use NinjaOne to support device management, monitoring, and remediation. Hardware & Deployment Support Set up new computers, including software installation, configuration, and user onboarding. Configure desks and workstations, including monitors, docking stations, and peripherals. Diagnose and resolve hardware and software failures, coordinate replacements or escalations when necessary. Network & Systems Support Perform basic network troubleshooting, including connectivity, VPN, and access issues. Assist with Meraki Dashboard tasks under the guidance of systems administrators. Escalate complex systems or development-related issues to the appropriate teams when required. Ticketing & Workflow Coordination Manage unassigned tickets in Jira, ensuring proper categorization and assignment to appropriate technicians. Monitor ticket queues to support timely response and resolution. Assist with improving help desk processes, documentation, and efficiency. Requirements to be successful in this position: Strong experience in end-user technical support or help desk environments Working knowledge of Active Directory, Intune, and endpoint management tools Experience with ticketing systems such as Jira Familiarity with endpoint security and networking concepts Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Ability to manage multiple issues simultaneously in a fast-paced environment Preferred Experience supporting VPNs, MFA solutions, and enterprise security tools Prior experience in an advanced help desk or IT support role Interest in continued growth within IT operations or systems administration Here are some of the physical requirements for this role: Walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The team member is occasionally required to stand, stoop, kneel, crouch, crawl, and climb stairs.
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