Description
Qualifications
Responsibilities:
In this role, you will be responsible for delivering exceptional customer service and timely support to end users, serving as the primary contact for all computer and system-related issues. Your duties will include troubleshooting and resolving IT problems, encompassing both hardware and software issues. You will be tasked with analyzing and diagnosing complex system and network faults, implementing corrective actions as necessary. Additionally, you will deploy, repair, test, and track hardware and software, manage inventory, perform patching and upgrades, and ensure software maintenance while coordinating with third-party vendors. Your responsibilities will also involve assisting with hardware and software installation, configuration, and maintenance, as well as documenting IT processes and standard operating procedures to assist in compliance with RMF. You will contribute to IT projects, system upgrades, software integrations, and new technology implementations, and coordinate and execute scheduled upgrades. Effective interfacing with third-party support and vendors will also be required.
Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. California Pay Transparency Range: $60,000 - $90,000
Responsibilities
Responsibilities:
In this role, you will be responsible for delivering exceptional customer service and timely support to end users, serving as the primary contact for all computer and system-related issues. Your duties will include troubleshooting and resolving IT problems, encompassing both hardware and software issues. You will be tasked with analyzing and diagnosing complex system and network faults, implementing corrective actions as necessary. Additionally, you will deploy, repair, test, and track hardware and software, manage inventory, perform patching and upgrades, and ensure software maintenance while coordinating with third-party vendors. Your responsibilities will also involve assisting with hardware and software installation, configuration, and maintenance, as well as documenting IT processes and standard operating procedures to assist in compliance with RMF. You will contribute to IT projects, system upgrades, software integrations, and new technology implementations, and coordinate and execute scheduled upgrades. Effective interfacing with third-party support and vendors will also be required.
Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. California Pay Transparency Range: $60,000 - $90,000
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