PA2024334 TA Operations Manager Job Listing at SS&C Technologies in Singapore (Job ID R24198)

Description

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Opportunity snapshot:

This role will be based in SS&C's Singapore office.

The operations team are responsible for providing transfer agency services to SS&C's clients, this covers a range of functions including registration, AML/KYC, dealing services, settlements, reconciliations and client support services.

This role is focused on a range of products with the portfolio consisting of:

• A unit registry platform and establishing local operating models and services (BPO) focused on enabling fund managers and transfer agencies

• An enterprise digital platform for advisors and investors for Transfer Agency activities

• Oversight and managing the team's operational risk profile

• Supervision and handling of day to day and complex queries, ensuring resolution in a timely and accurate manner with escalation to management if necessary.

• Conduct regular reviews of SLAs and procedure manual.

• Performing day to day transfer agency activities including but not limited to:

  • Account opening and maintenance of register

  • AML/KYC - Initial & ongoing screening of investor and associated parties (UBOs, Directors, trustees etc.). 

  • Administration of clients' trades including distributions , processing of cash movements, settlements and reconciliation

  • Investor/client query support

  • Reporting

  • Issuance of contract notes and statements

  • Administration of commission and trailers computation, including payments where required

  • Reconciliation completion

• Propose and establish operational procedures with stakeholders for new Fund launches and to coordinate any changes in operations processes

• Ensure team's adherence to procedures, policies and processes so that a high quality service is delivered to the customer. 

• Meet and actively monitor all deadlines, with any issues escalated and communicated appropriately to managers and stakeholders.

• Take lead and participate actively in client specific and regional project implementations and change requests.

• To escalate issues to Line Manager, to enable consideration for regulatory implications.

• To identify and continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance.

• Conduct objectives setting and appraisal for the Transfer Agency team

Skills and Competencies:

• Proven experience in managing and/or leading a team.

• Experience in managing relationships with service providers.

• A good understanding of the client service model and product offering.

• Excellent verbal and written communication skills and a confident communicator.

• Possess strong risk, control and governance frameworks and problem-solving skills.

• Ability to work well under pressure, maintaining professionalism.

• Ability to work to strict deadlines and follow strict processes.

• Highly numerate with good accuracy and attention to detail.

• Demonstrated drive and commitment towards attaining the highest possible standards.

• Ability to work effectively and consultatively within a diverse team environment.

• A keen interest in investigative work / service delivery, along with the ability to demonstrate a good use of initiative. 

• Strong advocate for continuous improvement in quality and delivery of team.

• Experience in a related role within the financial services industry.

• Preferably 8-10 years of experience in Transfer Agency

• Strong understanding of Transfer Agency end-to-end operations and technology knowledge.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.