Private Markets - Senior Product Associate– Hybrid (US Only) Job Listing at SS&C Technologies in Union, NJ (Job ID R41559-Union, NJ)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Private Markets - Senior Product Associate– Hybrid (US Only)

Get to Know Us:

Are you looking for a place that perfectly blends financial services and technology? Do you enjoy problem-solving?  At SS&C, we help make our clients successful by solving their technical challenges and providing guidance on the use of our software and services offerings.

As a Senior Product Associate, you'll play a key role in delivering exceptional service to clients and users in the Private Markets & Family Office sector. You will contribute to alternative investment and fund accounting products and technology initiatives, addressing inquiries via phone, web, and email to ensure seamless adoption and high client satisfaction. In this role, you'll collaborate in product roadmap planning, transform business requirements into software features, and work closely with engineers throughout the software development lifecycle. You will also support application users, helping to identify customer needs, define new product features, and ensure our products align with both business objectives and user expectations. This is a Hybrid Work position, with potential for travel.

Why You Will Love it Here:

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees 
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What we'll provide:

• Hands-on training and role in shaping our products and contribution to the company's growth
• A hybrid work environment.
• A team of passionate, talented individuals in a culture that values creativity and teamwork.
• Issues (low-volume, high-complexity) and assignments that will challenge you daily
• An environment where you will work directly with clients, team members, product development, IT, and resources across our office locations to achieve desired results
• Exposure to the private equity, family office and hedge fund industry accounting practices
• Excellent Benefit Package including 401K and bonus potential

What you will do:

• Develop client product & operational workflows based on business needs
• Convey ideas and updates to stakeholders regularly through proper project management and product management
• Provide world class client service and support by recording client business/accounting issues, monitoring and communicating issue status and driving issues to resolution
• Work across functional areas (onboarding, support, development, marketing, etc.) within the company to meet client goals
• Provide analytic skills in research
• Be recognized as a knowledgeable representative in one or more key application areas
• Train application users on use and administration of applications
• Assist in Quality Assurance of new software releases
• Be familiar and continue to follow the development of the industry and best practices

What you will Bring:

• Strong client-first mindset with ability to manage and exceed expectations, supporting clients both offsite and onsite
• Proactive, self-driven, and collaborative work style
• Superior troubleshooting, analytical, and problem-solving skills
• Ability to translate business requirements to senior stakeholders & technology teams
• Proven aptitude to prioritize and manage multiple complex issues in dynamic environment
• Clear and professional written and verbal communication in English
• Working knowledge of fund accounting practices and product life cycle
• Flexibility to support market hours, with occasional (rare) weekend availability
• Strong organizational and project management skills

Required Skills & Experience:

• Bachelor's degree, preferably in Accounting, Finance, Management Information Systems, Computer Science or related field.
• 2-5 years of experience in fund accounting, portfolio management, product management, product development, systems implementation/integration, or similar area.
• Proven ability to thrive in a fast-paced, cross-functional environment with willingness to learn and adapt in a dynamic environment.
• Strong capability to interpret business objectives and convert them into clear, actionable product features and strategic initiatives.
• Effective time management skills, with the ability to prioritize responsibilities, meet short-term deadlines, and support long-term objectives.
• Excellent analytical skills with a high level of attention to detail
• Strong verbal & written communication skills with confidence working directly with clients

Advantageous but not required:

• Background in Partnership Accounting or Trust Accounting or related fund accounting systems Previous experience as a business systems or product analyst
• Previous experience in working in the family office or private equity market segments
• Basic technical understanding of APIs, managing and retrieving data from relational databases with languages like ODBC or SQL, and the software development lifecycle
• Experience working with Agile methodologies and project management tools

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.