Software Analyst (Remote) Job Listing at Tetra Tech in Pasadena, CA (Job ID 47503)

Description

Discover your full potential. At Tetra Tech, we are collaborating with industry-leading experts for a sustainable future for our world. We combine consulting and engineering with advanced analytics and technology to solve the world's most complex challenges. Our innovation hubs across the globe will enable you to share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, scientists, and technical specialists.

Apply today and join the company that is Leading with Science®.

The successful candidate will be accountable for the management of the software asset lifecycle including acquisition, compliance, maintenance renewals, contract consolidations, cost control and decommissioning. They will need to work closely with other IT departments, internal business stakeholders and vendors as part of our global IT Procurement and Software Licensing team. The pay scale for this position is 60K-70K, based on qualifications, experience, and location. This position is eligible for our full benefits package including but not limited to Medical, Dental, Vision, Life, AD&D, Disability, Flexible Spending Account (FSA), Health Spending Account (HSA), My Flex Time (MFT - paid time off), 401K, and an Employee Stock Purchase Plan. The deadline to apply is 1/16/25. 

Your Role:

• Ability to present business cases to senior management for approval
• Manage requests from end users and vendors for software, approve or provide alternatives based on IT guidelines, and respond to inquiries about request status, changes, or cancellations
• Work with the business to evaluate requests against existing products and determine the best fit solution
• Contact vendors to schedule or expedite deliveries and to resolve shortages, missed/late deliveries, and other issues
• Work with IT Management to ensure compliance with company procedures and best practices while maintaining compliance with vendor terms and conditions to reduce risk to the business and respond to external vendor audit requests and administer proactive software audit processes
• Work productively in a team culture and with other team members remotely
• Provide timely and meaningful inventory, deployment, usage and availability information to business managers
• Engage in the software support and maintenance renewals process and software inventory reporting to support negotiations in partnership with Vendor Management
• Document processes, identify process gaps, and engage in process improvement
• Identify discrepancies in the software assets of the ITAM database through periodic quality assurance audits, and resolve or escalate them for investigation
• Coordinate with global IT teams to deliver approved software to end users
• Maintain knowledge of organizational and governmental rules affecting licensing and purchases, and provide information about these rules to organization staff members and to vendors
• Other ITAM management responsibilities related to hardware and software
• Timely completion of admin tasks without reminders
• Other duties may be assigned

Qualifications:

Required:

• 5 years' experience minimum within a customer facing IT operation or admin role
• Ability to prioritize in a customer-focused fast paced and constantly changing environment
• Work in a global team independently with minimal supervision
• Be flexible in working hours, as this role interacts with internal and external stakeholders across the globe
• Able to establish and maintain effective working relationships within the company and vendor community
• Knowledge and experience with IT Software Asset Management processes and systems
• Solid working knowledge of software licensing & license types, maintenance renewals, license key management, and compliance
• Working knowledge of relevant software, hardware, and equipment for the typical end-user
• Excellent administrative skills and record-keeping methods and procedures
• Critical thinking and time management skills
• Self-motivated with excellent communication skills in English; other languages (French and Spanish) are an asset
• Advanced aptitude in Excel using tables, numeric formulas, and pivot functions
• Use Microsoft Office 365, especially Teams, OneDrive, and SharePoint.

Preferred:

• ITIL, ITAM, and/or SAM training or certification
• Negotiation experience and solid knowledge of purchasing methods and procedures
• Global support experience is a plus
• Experience with engineering/scientific software is an advantage including CAD/BIM, Scientific, Engineering, and Analysis
• Experience with Power BI is an advantage

About Tetra Tech:

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 550 locations around the world. Our reputation rests on the technical expertise and dedication of our employees—28,000 associates working together to provide smart, scalable solutions for challenging projects. We are proud to be home to leading technical experts in water, environment, infrastructure, resource management, energy, and international development.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:

LinkedIn: @TetraTechCareers

Twitter: @TetraTechJobs

Facebook: @TetraTechCareers

Tetra Tech is proud to be an Equal Opportunity Employer. Diversity, inclusion, and equity are among Tetra Tech's core values. Throughout our history, the company has prioritized equitable inclusion of all people. All qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties. Please visit our website at www.tetratech.com to see the array of diverse services and exciting projects we are currently working on.

Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Please no phone calls or agencies.

• Organization: 177 TES