Sr. Knowledge Management Specialist Job Listing at Travis Credit Union in Vacaville, CA (Job ID oi1mAfwZ)

Description

Schedule: Monday-Friday   40 hours/week  Hybrid - 2 days onsite
   Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo.     We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).     Summary: Travis Credit Union's (TCU) Knowledge Management (KM) Specialist designs, governs, and continuously improves the knowledge ecosystem to ensure employees have access to accurate, trusted, and usable knowledge to perform their work effectively. This position serves as a specialized knowledge professional and internal consultant, providing leadership in knowledge management as both a disciplined practice and an enabling capability.   The KM Specialist operates with a high degree of professional rigor, applying analytical, project management, and systems-thinking skills to mature KM and drive measurable outcomes. This role leads through influence and partnership to ensure knowledge is trusted, adopted, and continuously improved across the organization.   Profile:  

• Manages the narrative around KM and the knowledge platform (Ask Travis) by monitoring perception, addressing negative or inaccurate assumptions, and reinforcing the value and purpose of knowledge management.
• Proactively socializes KM strategy, knowledge platform (Ask Travis) capabilities, updates, and changes by engaging directly with employees, sharing progress, addressing misconceptions, and preventing information gaps.
• Applies generative AI (GenAI) and AI-enabled capabilities in alignment and compliance with company policy to optimize search, improve content consistency and quality, identify knowledge gaps, and enhance how employees discover and use knowledge.
• Stays current on KM analytics and industry trends and leads KM readiness for emerging capabilities by researching practices, evaluating applicability, coordinating cross-functional review, testing, piloting, training, and ensuring governance alignment.
• Serves as a specialized knowledge professional and internal consultant by assessing organizational needs, advising leaders and business units, and recommending evidence-based KM practices and improvements.
• Designs, governs, and continuously improves knowledge management by defining governance frameworks, content standards, lifecycle processes, operating models, and decision structures and ensuring consistent adoption across business units.
• Leads KM governance execution and decision-making by facilitating the governance committee, guiding prioritization and approvals, documenting outcomes, and ensuring follow-through on actions.
• Acts as the functional and technical Subject Matter Expert (SME) for the knowledge platform (Ask Travis) by governing content structures, roles, permissions, workflows, reporting, intake mechanisms, and analytics to ensure consistency and quality.
• Owns content quality and lifecycle management by defining requirements for structure, metadata, versioning, review cadence, retirement, and deletion and by consolidating, cleaning up, and strengthening content based on usage and analytics.
• Defines, manages, and enables the SME operating model by establishing selection criteria, onboarding and training expectations, accountability measures, and providing coaching, feedback, and ongoing performance support.
• Develops and applies KM analytics and insights by delivering dashboards and executive summaries, identifying risks, gaps, and governance non-compliance, and driving prioritization, performance management, and continuous improvement.

  Not all functions/tasks are listed above; however, those listed are considered essential.                                                                                                                                                 Skills: 

• Communication & Influence: Excellent verbal and written communication skills with the ability to explain complex concepts clearly, tailor messaging to diverse audiences (frontline employees, SMEs, leaders, and executives), manage expectations, build consensus, and influence outcomes without direct authority.
• Analytical Thinking & Problem Solving: Strong listening, critical thinking, and analytical skills, with the ability to synthesize information, evaluate options, identify patterns and knowledge gaps, interpret metrics and trends, and translate data into actionable insights and sound recommendations in complex or ambiguous situations.
• Knowledge Management Expertise & Advisory Capability: Deep understanding of KM practices, including governance, content quality, lifecycle management, adoption, and information organization, with proven success serving as a KM consultant and advisor to guide evidence‑based improvements that enhance consistency, performance, and employee effectiveness.
• Leadership, Facilitation & Enablement: Demonstrated ability to work independently with initiative, lead meetings and working sessions, coach and mentor SMEs, provide constructive feedback, and guide individuals and groups toward decisions and outcomes that advance KM objectives.
• Technical, Project & Tool Proficiency: Strong project management skills (planning, prioritization, dependency and risk management) supported by proficiency with KM platforms (Ask Travis), analytics and reporting tools, project management and collaboration tools, and Microsoft Office products, with high attention to detail, accuracy, quality, and confidentiality.

  Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature.   Required Experience and Compensation:       

• Sr. Knowlege Management Specialist - Grade 16$90,084.80/annually - $111,280.00/annually is commensurate with experience.
  
  • Reports directly to assigned department leadership.
  • Bachelor's degree in Information Management, Information Systems, Computer Science, Business, or a related field; or equivalent related work experience. 
  • Minimum 6 years of progressive experience in knowledge management or a related field, including working in a regulated environment. 
  • Demonstrated experience leading complex or cross‑functional KM initiatives, including project management responsibilities and vendor collaboration, and administering or optimizing KM platforms, analytics, and governance practices.
  • Industry‑recognized KM certifications preferred (e.g., KCS, APQC, KMI, Information Mapping, etc.).

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• Knowledge Management Specialist Lead - Grade 18 $107,016.00/annually - $132,204.80/annually is commensurate with experience.
  • Reports directly to assigned department leadership.
  • Bachelor's degree in Information Management, Information Systems, Computer Science, Business, or a related field; or equivalent related work experience.
  • Minimum 8 years of advanced experience in knowledge management or a related field, including enterprise‑scale work in a regulated environment.
  • Extensive experience leading enterprise‑wide initiatives with accountability for project management and vendor management, including defining KM strategy, governing KM platforms and analytics (e.g., Engageware, Salesforce, eGain, Tableau, or similar), and managing vendor partnerships and delivery outcomes.
  • Industry‑recognized KM certifications preferred (e.g., KCS, APQC, KMI, Information Mapping, etc.).
  • Minimum 1 year of experience leading/mentoring junior level team members. 

Our compensation philosophy considers various factors, including the scope and responsibilities of the position, as well as a candidate's experience, education/training, and key skills.   Benefits:    At Travis Credit Union, we prioritize the well‑being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.   Eligible employees enjoy a robust benefits package, which includes:  

• Competitive medical, dental, and vision insurance
• Mental health and wellness programs
• Employee performance incentive plan
• Merit-based salary increases
• 401(k) program with immediately vested employer match
• Generous holiday and vacation policies
• Exclusive TCU perks such as employee loan and credit card discounts

Travis Credit Union is an Affirmative Action Employer
EOE / Individuals with Disabilities / Veteran Status

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