Area Service Manager Job Listing at TrueBlue Inc. in San Bernardino, CA (Job ID 117296)

Description

Overview:

The Area Service Manager is responsible for providing leadership to plan, organize and direct operational activities and strategies for assigned area(s). This customer-facing position is responsible for the hiring of service personnel, oversees their positions and controls operational performance in the support center with established Centerline procedures.  This position develops professional relationships and works directly with customers, the assigned area(s) leadership, the Payroll Department, and the Field Compliance Department.  The ASM has responsibility for connecting drivers with work and supports, motivates, trains, retains, and holds accountable the staff that ultimately delivers net operating income, impacting shareholder value. 
 

Location: San Bernardino, CA
 

 Essential Job Functions:

• Maintain operational data and provide regular updates to leadership with regards to order fulfillment progress and activities. Utilizing key performance metrics, establishing targets, monitoring actual results against targets and develop action plans for areas with opportunities for improvement.
• Provide strategic support and analysis of the business economics of current markets, identifies trends and advocates action to maximize opportunities and minimize risks. 
• Ensures integrity of the Centerline order fulfillment process; ensures staff maintains accurate documentation on all drivers and other activities. Plans, organizes, and streamlines the order fulfillment processes.
• Builds exceptional relationships with top customers (defined as five or more drivers assigned) in assigned areas.
• Promotes Centerline's reputation as a “best place to work.”
• Oversee the development, planning, delivery, and measurement of training programs that enhance the skills and competencies of the team. Provides coaching and mentoring to staff to support the achievement of organizational and personal goals. 
• Oversee service activities, policies, and procedures through the day-to-day oversight of the assigned team of service personnel. Turns conflict into an opportunity to re-establish direction, open-communication and promote team spirit. 
• Works closely with other Managers to share best practices and provide assistance on critical needs.
• Collaborates with Sales, Compliance, Payroll and Recruiting to help ensure cohesiveness. 
• Reinforces a culture that places an emphasis on worker safety being #1. 
• Other duties may be assigned
   

Education/Experience:

• Bachelor's degree with 4+ years of transportation experience
• 1+ years supervisory experience
• Demonstrative leadership ability and success in delivering results through the actions of others.
• Ability to manage multiple complex projects independently and meet deadlines under pressure.
• Excellent communication skills, both written and verbal, and ability to persuade an audience.
• Ability to effectively interact and build relationships with a diverse employee population.
• Excellent problem-solving & judgment.
• Desire to work in a collaborative team environment.
• Valid driver's license and a car that can be used for work.
   

Salary Range: $80,000 - $85,000 annually, depending on experience and geographic location plus eligibility for incentive pay, subject to plan terms.

Please note that actual compensation offered may vary based on local pay requirements and will meet or exceed state-specific minimum wage or salary thresholds.
 

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at HR-Advice@trueblue.com, or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

About Us

Centerline Drivers, a TrueBlue company, is a trusted staffing and compliance partner in the transportation industry with over 45 years of expertise. We specialize in connecting professional truck drivers with the right opportunities while providing our clients with a reliable and safety-focused workforce. Each year, we fill thousands of assignments across the U.S., helping businesses maintain efficiency and productivity.  Our commitment to safety, client satisfaction, and driver support is exemplified by our perfect DOT audit record and dedicated 24/7 service center. With advanced driver recruitment technology and a dedicated mobile app, Centerline makes it easy for drivers to find positions that match their skills and lifestyle, while businesses benefit from expertly matched drivers ready to meet their unique needs.

 Apply on company website