Description
About Berkeley
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.
Departmental Overview
The Lawrence Hall of Science is UC Berkeley's public science center. The Lawrence welcomes more than 100,000 visitors every year.
Responsibilities
The Assistant Manager supervises the daily operations of the Visitor Services Desk and the Discovery Store. They write daily staff schedules, manage staff workflow, inspire and assist all staff in selling products, creating a welcoming environment, ensuring visitor satisfaction, and resolving any customer service issues that arise.
- Create a positive visitor experience by providing excellent customer service, leading staff effort to foster an inclusive, friendly, welcoming style. Resolve customer service issues using predetermined guidelines. Provide service in person, over the phone, and through email.
- Lead associate staff (clerk/cashiers) in daily operations, opening and closing, approving returns/voids, and other daily managerial duties. Ensure that all staff understand work plans and assignments for the day. Make sure everything is running smoothly and on time. Assign work and reassign work throughout the day according to the needs of the business. Model sales practices, setting an example for associates. Help track associate sales performance and provide coaching.
- Learn about all products and experiences available to visitors in the public science center. Orient visitors at the beginning of their visit at the Visitor Service Desk. Promote and sell memberships, movie tickets, and planetarium tickets. Help visitors find products they're interested in at the Discovery Store including books, toys, science kits, gifts, and snacks.
- Operate a cashiering station. Process transactions. Follow UC secure cash handling and PCI compliance policies.
- Perform administrative tasks like inventory counts, merchandising (product placement and display), reconciliation and paperwork, membership database projects, and the receiving of incoming merchandise.
- Other duties as assigned.
Required Qualifications
- Excellent verbal and written communication skills.
- Enthusiastic, friendly, service oriented.
Preferred Qualifications
- Supervisory experience in a retail/bank/food service, museum or educational attraction.
Salary & Benefits
- This is a 100% Limited appointment, with Mid-Level benefits, that ends approximately 4 months from the date of hire.
- Limited appointment have less than 1,000 hours in a 12-month period.
- Non-exempt and paid bi-weekly.
- This is not a visa opportunity.
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $26.05 - $30.53 per hour.
How to Apply
To apply, please submit your resume and cover letter.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Mandated Reporter
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.
The University of California's Affirmative action policy.
The University of California's Anti-Discrimination policy.
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